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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Operations, including employee lifecycle administration, compliance with employment legislation, and process improvement initiatives. Proven ability to lead and develop teams while maintaining data accuracy and confidentiality.
Highest-signal resume keywords
HR Operations ExperienceTeam LeadershipEmployee Lifecycle AdministrationHR Systems ProficiencyProcess Improvement Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Employee Lifecycle AdministrationHR Systems ProficiencyData Quality MonitoringOperational ReportingService Level Agreement Monitoring
Soft Skills
Organisational SkillsCustomer Service FocusCoaching and DevelopmentDiscretion in Handling Confidential Information
Tools & Technologies
HR SystemsPayroll Systems
Certifications & Qualifications
CIPD Level 3CIPD Level 5
Industry Keywords
UK Employment LegislationShared Services EnvironmentGDPR ComplianceHR Transformation Projects
About the role
Key responsibilities & impact- Lead, motivate, coach, and develop a team of HR Operations professionals
- Conduct regular one-to-one meetings, performance reviews, and development discussions
- Allocate workloads and resources to meet service delivery targets
- Support recruitment, onboarding, and training of new team members
- Oversee employee lifecycle activities including recruitment administration, onboarding, contract changes, promotions, transfers, family leave, and offboarding
- Monitor team performance against Service Level Agreements and act as the first escalation point for complex HR operational queries
- Provide guidance on HR policies, procedures, and systems
- Resolve escalated employee and manager queries
- Maintain accurate employee records and HR data
- Monitor data quality and implement corrective actions
- Support system upgrades, testing, and process enhancements
- Produce operational reports and management information
- Ensure compliance with employment legislation, GDPR, and company policies
- Support HR audits and governance reviews
- Maintain confidentiality and security of employee information
- Identify opportunities to improve efficiency and service delivery
- Support automation and digital HR initiatives
- Contribute to HR transformation projects
- Develop and maintain standard operating procedures
- Partner with managers and HR colleagues across the business
- Work closely with Payroll, Finance, Recruitment, and Learning & Development teams
- Support wider organisational and HR projects
Requirements
What you’ll need- Experience working within HR Operations, HR Shared Services, or People Services
- Previous team leadership or supervisory experience
- Strong understanding of HR processes and employee lifecycle administration
- Experience working with HR systems and employee data
- Excellent organisational and prioritisation skills
- Strong customer service focus
- Experience handling confidential information with discretion
- GCSEs (or equivalent) in English and Maths
- CIPD Level 3 or Level 5 qualification (desirable)
- Experience within a Shared Services environment (desirable)
- Knowledge of UK employment legislation (desirable)
- Experience leading process improvement initiatives (desirable)
Benefits
Comp & perks- A competitive salary and discretionary bonus
- Study support and career development pathways
- 25 days’ holiday + bank holidays, plus banked hours
- Hybrid working: 3 days in the office, 2 from home
- Pension scheme, life assurance, income protection
- Employee assistance programme and digital GP access
- Cycle to work scheme and discounts on shopping, travel and more