DS Smith

Student

• Lära sig om DS Smiths företag, funktioner och avdelningar
• Arbeta med rekryteringsprocesser från uppstart till anställning
• Lära sig de system och verktyg som används inom verksamheten
• Utvecklas till rekryterings- och bemanningsspecialist med fokus på rekrytering

LIA-student Rekrytering

Sales

• Manage customer orders from order entry through to delivery
• Ensure timely order confirmations and accurate order processing
• Act as the primary point of contact for customers regarding order status and delivery information
• Coordinate closely with Production Planning, Procurement, Warehouse, and Logistics teams
• Monitor stock levels and support inventory optimization
• Escalate and support the resolution of customer complaints in cooperation with the Quality team
• Proactively communicate potential delivery issues and ensure appropriate internal escalation
• Support Key Account Managers in servicing customer accounts and achieving business objectives
• Manage customer priorities and contribute to a high level of customer satisfaction
• Prepare regular reports and support Supply Chain performance targets
• Maintain and review customer master data within ERP systems
• Manage customer-owned assets, including pallet balances and production tools
• Ensure data accuracy and timely system updates
• Support compliance with company policies, management systems, and FSC requirements
• Participate in customer complaint investigations and corrective actions
• Contribute to process improvement initiatives and operational excellence
• Follow quality, environmental, health & safety, food safety, and sustainability requirements

Sales Coordinator

Human Resources

• Lead, motivate, coach, and develop a team of HR Operations professionals
• Conduct regular one-to-one meetings, performance reviews, and development discussions
• Allocate workloads and resources to meet service delivery targets
• Support recruitment, onboarding, and training of new team members
• Oversee employee lifecycle activities including recruitment administration, onboarding, contract changes, promotions, transfers, family leave, and offboarding
• Monitor team performance against Service Level Agreements and act as the first escalation point for complex HR operational queries
• Provide guidance on HR policies, procedures, and systems
• Resolve escalated employee and manager queries
• Maintain accurate employee records and HR data
• Monitor data quality and implement corrective actions
• Support system upgrades, testing, and process enhancements
• Produce operational reports and management information
• Ensure compliance with employment legislation, GDPR, and company policies
• Support HR audits and governance reviews
• Maintain confidentiality and security of employee information
• Identify opportunities to improve efficiency and service delivery
• Support automation and digital HR initiatives
• Contribute to HR transformation projects
• Develop and maintain standard operating procedures
• Partner with managers and HR colleagues across the business
• Work closely with Payroll, Finance, Recruitment, and Learning & Development teams
• Support wider organisational and HR projects

HR Services Operations Team Leader

Manager

• Lead qualification, approval, monitoring, and ongoing management of third-party manufacturing and packaging suppliers
• Conduct supplier audits, vendor assessments, and participate in customer accreditation audits
• Support new product introductions through supplier identification, assessment, and qualification
• Manage supplier-related quality events, including change controls, deviations, escalations, recalls, corrective actions, and compliance issues
• Develop, maintain, and review supplier quality documentation, including Quality Agreements, qualification statements, performance metrics, and remediation plans
• Monitor supplier quality performance through KPIs and PPM measures
• Drive continuous improvement initiatives and corrective actions
• Investigate and resolve supplier quality issues, customer complaints, and non-conformance reports (NCRs)
• Collaborate with suppliers, customers, and cross-functional teams to strengthen quality, compliance, and operational performance
• Support supplier release and approval processes in SAP and Lock-IT
• Recommend and implement process improvements to enhance product quality, compliance, and on-time delivery performance
• Manage customer quality documentation requests and maintain accurate quality assurance systems, specifications, and records

LIA-student Rekrytering

Sales Coordinator

HR Services Operations Team Leader

Quality Manager – Packaging