Regional Key Account Director

DS Smith

. Lead the end-to-end delivery and performance of a major client account, ensuring contractual commitments and service levels are achieved .

Posted 10/5/2026full-timeRemote • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in account management and commercial performance, with expertise in P&L management, budgeting, and strategic growth initiatives. Proven ability to build senior-level client relationships and lead high-performing teams in a matrixed, international environment.

Highest-signal resume keywords

P&L ManagementAccount ManagementStakeholder ManagementCommercial AcumenTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BudgetingForecastingProfitability AnalysisOperational EfficiencyRisk ManagementPerformance ReportingService ExcellenceCustomer InsightsContinuous ImprovementStrategic Account Growth

Soft Skills

NegotiationInfluencingAnalytical SkillsProblem-SolvingCustomer-Focused

Industry Keywords

Shopper MarketingRetail DisplayPOSPackagingInternational EnvironmentClient PartnershipsEMEA RegionService ImplementationsCustomer ReviewsAudits

About the role

Key responsibilities & impact

Lead the end-to-end delivery and performance of a major client account, ensuring contractual commitments and service levels are achieved
Build and maintain senior-level client relationships as the primary strategic partner and escalation point
Drive commercial performance through P&L management, forecasting, budgeting, profitability analysis, and cost control
Develop and implement account strategies supporting client objectives and business growth
Deliver continuous improvement initiatives enhancing operational efficiency, customer experience, and value creation
Collaborate with operational, commercial, and functional teams to deliver innovative solutions and customer outcomes
Ensure governance, compliance, risk management, and performance reporting across the account
Use customer insights and performance data to drive service enhancements, innovation, and long-term growth
Support new business opportunities, service implementations, customer reviews, and audits
Collaborate with the Global Client Director and Regional Key Account Directors to ensure a consistent global approach
Lead the EMEA region for a strategically important global client partnership
Partner with senior client stakeholders and lead an international team

Requirements

What you’ll need

Significant experience in a senior account management, commercial, or operational leadership role
Proven leadership experience within shopper marketing, retail display, POS, packaging, or a related sector, ideally in an international environment
Strong commercial and financial acumen, including P&L ownership, budgeting, forecasting, and profitability management
Proven success in growing strategic accounts, delivering service excellence, and strengthening long-term client partnerships
Proven ability to develop and lead high-performing teams
Strong stakeholder management, negotiation, and influencing skills
Excellent analytical and problem-solving capabilities
Proactive, resilient, and customer-focused approach
Ability to operate within a matrixed, international environment
Ability to travel across the EMEA region
Candidates from diverse backgrounds are welcome, including those not meeting all criteria

Benefits

Comp & perks

Diverse, motivated, and engaged workforce culture
Inclusive workplace where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed