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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer orders, ensuring timely processing and delivery while maintaining high customer satisfaction. Proficient in coordinating with cross-functional teams and supporting supply chain performance through effective communication and data management.
Highest-signal resume keywords
Order ManagementCustomer ServiceSupply Chain CoordinationAdvanced Microsoft ExcelData Accuracy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingInventory OptimizationCustomer Complaint ResolutionERP Systems ManagementSupply Chain Performance Reporting
Soft Skills
Customer-Oriented MindsetExcellent Communication SkillsProactive AttitudeStrong Organizational SkillsAttention to Detail
Certifications & Qualifications
Higher Education DegreeRelevant Professional Qualification
Industry Keywords
LogisticsManufacturing EnvironmentQuality ManagementHealth & Safety ComplianceFSC Requirements
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage customer orders from order entry through to delivery
- Ensure timely order confirmations and accurate order processing
- Act as the primary point of contact for customers regarding order status and delivery information
- Coordinate closely with Production Planning, Procurement, Warehouse, and Logistics teams
- Monitor stock levels and support inventory optimization
- Escalate and support the resolution of customer complaints in cooperation with the Quality team
- Proactively communicate potential delivery issues and ensure appropriate internal escalation
- Support Key Account Managers in servicing customer accounts and achieving business objectives
- Manage customer priorities and contribute to a high level of customer satisfaction
- Prepare regular reports and support Supply Chain performance targets
- Maintain and review customer master data within ERP systems
- Manage customer-owned assets, including pallet balances and production tools
- Ensure data accuracy and timely system updates
- Support compliance with company policies, management systems, and FSC requirements
- Participate in customer complaint investigations and corrective actions
- Contribute to process improvement initiatives and operational excellence
- Follow quality, environmental, health & safety, food safety, and sustainability requirements
Requirements
What you’ll need- Higher education degree or relevant professional qualification
- Strong customer-oriented mindset with excellent communication skills
- Proactive and solution-focused attitude
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Advanced Microsoft Office skills, especially Excel
- Strong English language skills, both written and spoken
- Native-level Hungarian language skills
- Experience in customer service, sales support, order management, logistics, supply chain, or a similar coordination role (advantage)
- Experience working in a manufacturing environment (advantage)
Benefits
Comp & perks- Opportunity to work in an international and dynamic business environment
- Diverse role with broad interaction across multiple functions
- Modern workplace in Graphisoft Park, Budapest (3rd District)
- Supportive and collaborative team environment
- Fixed-term employment for approximately 2 years with the possibility of extension
- 8 days of home office per month
- Hybrid working