Customer Research Advisor

Dscout

. Train and educate clients on Dscout features and functionalities .

Posted 10/27/2026full-timeRemote • United StatesJunior💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and user research, with strong project management skills to effectively support and guide clients through research processes. Capable of creating educational materials and collaborating across teams to enhance product offerings.

Highest-signal resume keywords

Client Relationship ManagementUser ResearchProject ManagementQualitative AnalysisTraining Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Research DesignClient EngagementData AnalysisQualitative ResearchProject Planning

Soft Skills

Highly OrganizedDetail-OrientedCollaborativeEfficientIndependent Work

Industry Keywords

Design ResearchMarket ResearchUX ResearchClient ServiceStakeholder Management

About the role

Key responsibilities & impact

Train and educate clients on Dscout features and functionalities
Provide recommendations for clients’ research design on Dscout
Assist with clients’ research projects, including planning, designing, recruiting, fielding, analysis, and client engagement
Assist in creating training and educational materials
Assist with billing and other administrative processes for clients
Support and guide research participants
Share client feedback internally to improve Dscout’s product offerings
Collaborate with Lead Research Advisors and teams across product, engineering, and sales

Requirements

What you’ll need

BA/BS in design research, psychology, anthropology, sociology, market research, or a related field, or equivalent work experience
1–4 years of professional experience (non-internship experience)
2–4 years of client-facing or similar experience
Experience in client service and client relationship management
Experience interpreting clients’ needs and meeting or exceeding expectations
Strong project and time management skills
Ability to manage multiple projects across multiple stakeholders
Knowledge of and passion for user research, UX and/or consumer research
Interest or experience in conducting qualitative analysis
Ability to work collaboratively and independently
Highly organized, efficient, and detail-oriented
Must reside in Chicago, Austin, or San Francisco
MA/MS is nice to have, but not required

Benefits

Comp & perks

Built-in bonus and equity program
Flexible PTO
15 company holidays
12 weeks of paid parental leave
401(k) match
Education stipend
Remote work stipend
Benefits package for employees and dependents
Remote-first workforce