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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong telephone communication skills and proficiency in Microsoft Office while managing reception duties, visitor access, and administrative tasks with attention to detail and discretion.
Highest-signal resume keywords
Telephone Switchboard ManagementMicrosoft Office ProficiencyCustomer Service SkillsReception Procedures KnowledgeAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telephone Switchboard ManagementPostage Machine OperationReprographic Equipment UseActivity MonitoringInvoice ProcessingExpense Report ManagementMeeting Room BookingVisitor RegistrationEmail ManagementFleet Management
Soft Skills
Interpersonal SkillsDiscretionPatienceStress ManagementAbility to Work Independently
Certifications & Qualifications
Official Recognition of Disability Status (RQTH)
Industry Keywords
Reception ProceduresCommunication TechniquesCustomer ServiceHealth and Safety CommitteeCafeteria Management
About the role
Key responsibilities & impact- Maintain a reception desk and telephone switchboard open from 7:45 a.m. to 6:45 p.m., in collaboration with a DSI colleague
- Handle incoming calls on a two-line switchboard
- Screen calls, direct and announce callers, and transfer calls
- Forward messages instantly by email
- Manage and monitor visitor arrivals and departures
- Screen site access and identify/register visitors upon arrival and departure
- Manage Wi-Fi access and announce visitors
- Sort and frank outgoing mail
- Frank and track outgoing registered mail
- Sort, distribute, and track incoming mail
- Manage and track small packages
- Manage and distribute emails
- Manage the vehicle fleet
- Manage business travel bookings
- Manage and record fleet- and travel-related activities
- Manage meal vouchers and cafeteria cards
- Manage orders (business cards and supplies)
- Book and manage meeting rooms
- Prepare CSE/Health, Safety and Working Conditions Committee mailings and Board of Directors files
- Process and archive supplier invoices and expense reports
- Provide secretarial support (social worker, Aïda)
- Provide support to General Services (GLPI management)
- Maintain activity monitoring records
- Reconcile ODMs with invoices to facilitate accounting activities
- Work Monday to Friday, from 11:45 a.m. to 1:00 p.m. and from 1:30 p.m. to 6:15 p.m., for 30 hours per week
Requirements
What you’ll need- In the event of equal qualifications, priority will be given to jobseekers with official recognition of disability status (RQTH)
- Experience managing a telephone switchboard
- Strong telephone communication skills
- Knowledge of reception procedures and communication techniques
- Experience using postage machines
- Experience using reprographic equipment
- Proficiency in Microsoft Office
- English would be a strong advantage
- Strong interpersonal and customer service skills
- Discretion and confidentiality
- Ability to manage interruptions and prioritize tasks
- Attention to detail
- Ability to work independently
- Patience
- Excellent interpersonal skills
- Extensive computer screen work
- Stress management skills
- Ability to remain seated for extended periods
Benefits
Comp & perks- Meal vouchers
- Health insurance
- 50% public transportation reimbursement
- Gift vouchers
- Vacation bonus
- Disability and life insurance coverage
- Work-life balance support (working hours, workstation accommodations, remote work, etc.), subject to the requirements of the position
- Works Council (CSE) benefits
