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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L1.5 Functional Support for application environments, with strong IT technical skills in Level 1 systems and network support. Fluent in French and English, capable of delivering high-quality service and contributing to continuous improvement initiatives.
Highest-signal resume keywords
L1.5 Functional SupportITIL CertificationFluent French and English (B2 Level)Application SupportAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Level 1 Systems SupportNetwork SupportApplication SupportFunctional SupportIncident ManagementQuality Best PracticesTime RecordingWork AllocationUser Request ManagementContinuous Improvement
Soft Skills
Strong Work OrganizationAbility to Work IndependentlyMeticulous ApproachCuriosityInitiative
Certifications & Qualifications
ITIL Certification
Industry Keywords
AirbusIndustrial EnvironmentUser SatisfactionSLA ComplianceTraining Delivery
About the role
Key responsibilities & impact- Provide L1.5 functional support for the application environments used at Airbus production sites (FAL)
- Provide back-office L1.5 functional application support, outside the call center
- Independently resolve complex requests and conduct the necessary investigations
- Follow user request management procedures and the project’s quality best practices
- Contribute to user satisfaction through high-quality service and compliance with resolution timelines (SLA)
- Interact with the client in writing and verbally
- Assign incidents to other team members
- Contribute to continuous improvement by proposing and implementing solutions
- Enhance the knowledge base and validate entries submitted by agents and technicians
- Deliver training sessions for agents and technicians within the scope
- Ensure activity traceability and estimate the remaining work for the Team Leader in accordance with project processes
- Record time and allocate work in accordance with project processes
- Work 35 hours per week from 7:00 a.m. to 3:00 p.m., with a one-hour lunch break
Requirements
What you’ll need- Initial successful experience in application/functional IT support
- Familiarity with or certification in ITIL
- Fluent written and spoken French and English, minimum B2 level
- IT technical skills in Level 1 systems and network support, application support, and functional support
- Applicants new to the industrial sector are welcome, provided they have either support experience or knowledge of the Airbus or industrial environment
- Strong ability to work independently
- Analytical mindset
- Meticulous and rigorous approach
- Ability to take initiative and make recommendations
- Punctuality
- Curiosity and investigative skills
- Strong work organization skills
- Ability to work from 7:00 a.m. to 3:00 p.m.
- Ability to meet the physical requirements of the position, including standing, extended periods of walking, and screen-based work
Benefits
Comp & perks- RTT additional days off
- Meal vouchers
- Gift vouchers
- 50% public transportation reimbursement
- Company health insurance
- Vacation bonus
- Disability and life insurance coverage
- Work-life balance support (working hours, workplace accommodations, remote work, etc.)
- Works Council benefits