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DSI

IT Support Technician

DSI

. Diagnose and resolve user incidents .

Posted 9/15/2026full-timeNantes • FranceMid-LevelSenior💰 €22,000 - €27,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and resolving user incidents while providing effective support in both remote and on-site environments. Proficient in tracking support tickets and analyzing recurring issues to implement long-term solutions for improved performance.

Highest-signal resume keywords
JIRAPL/SQL ExpertiseUser Incident ResolutionHigh-Volume Ticket ManagementSupport Ticket Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
User Incident ResolutionSupport Ticket TrackingPL/SQL Expertise
Soft Skills
Ability to Work in a Fast-Paced EnvironmentAbility to Work in an Unstructured Environment
Tools & Technologies
JIRA
Industry Keywords
User SupportIncident ManagementPerformance Improvement

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Diagnose and resolve user incidents
  • Provide support remotely or on site
  • Assist employees with using their tools
  • Track support tickets
  • Analyze recurring issues
  • Implement long-term solutions to improve overall performance
  • Escalate incidents to the appropriate teams
  • Work 35 hours per week

Requirements

What you’ll need
  • JIRA
  • English comprehension
  • Ability to work in a relatively fast-paced environment
  • Ability to work in a high-volume ticket environment
  • Ability to operate effectively in an unstructured environment
  • PL/SQL expertise (a plus)

Benefits

Comp & perks
  • Meal vouchers
  • Supplementary health insurance
  • 50% reimbursement of public transportation costs
  • Gift vouchers
  • Holiday bonus
  • Disability and life insurance coverage
  • Work-life balance (working hours, workplace adjustments, remote work, etc.), subject to the requirements of the position
  • Works council benefits