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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in L1.5 Functional Application Support, with strong IT technical skills in systems and network support. Proficient in both French and English, capable of delivering training and contributing to continuous improvement initiatives.
Highest-signal resume keywords
L1.5 Functional Application SupportITIL CertificationFluent French and English (B2 Level)Analytical MindsetStrong Work Organization Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application SupportFunctional SupportLevel 1 Systems SupportNetwork SupportUser Request ManagementQuality Standards ComplianceIncident AssignmentKnowledge Base ManagementTraining DeliverySLA Adherence
Soft Skills
Attention to DetailProactive Problem SolvingCuriosityIndependent WorkPunctuality
Certifications & Qualifications
ITIL Certification
Industry Keywords
User SatisfactionContinuous ImprovementClient CommunicationTraceabilityQuality Best Practices
About the role
Key responsibilities & impact- Provide L1.5 functional support for the application environments at Airbus production sites (FALs)
- Provide L1.5 functional application support outside the call center
- Independently resolve complex requests requiring further investigation
- Follow user request management procedures and the project’s quality best practices
- Contribute to user satisfaction by meeting quality standards and resolution deadlines (SLAs)
- Communicate with the client in writing and verbally
- Assign incidents to other team members
- Contribute to continuous improvement and propose and implement solutions
- Enrich the knowledge base and validate entries submitted by agents and technicians
- Deliver training sessions for agents and technicians within the scope
- Ensure traceability and reliably estimate the remaining work for the Team Leader
- Work 35 hours per week, from 7:00 a.m. to 3:00 p.m., with a one-hour lunch break
- Comply with requirements involving prolonged standing, extended walking, and screen-based work
Requirements
What you’ll need- Proven initial experience in application/functional IT support
- Familiarity with or certification in ITIL
- Fluent French and English, both written and spoken; minimum B2 level
- IT technical skills in Level 1 systems and network, application, and functional support
- Strong ability to work independently
- Analytical mindset
- Attention to detail and rigor
- Proactive and able to make recommendations
- Punctuality
- Curiosity and investigative skills
- Strong work organization skills
- If candidates have equal qualifications, preference will be given to job seekers holding official recognition as disabled workers (RQTH)
Benefits
Comp & perks- Additional paid time off (RTT)
- Meal vouchers
- Gift vouchers
- 50% reimbursement of public transportation costs
- Supplemental health insurance
- Holiday bonus
- Disability and life insurance benefits
- Work-life balance support (working hours, workplace adjustments, remote work, etc.)
- Works Council (CSE) benefits