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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical and functional support capabilities, with a focus on diagnosing and resolving IT issues efficiently. Possesses a proactive approach to continuous improvement and adherence to security procedures.
Highest-signal resume keywords
IT Support ExperienceIT MaintenanceAnalytical MindsetCustomer-Service OrientationDegree or Diploma in IT
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportFunctional SupportIssue DiagnosisIncident ManagementProblem Resolution
Soft Skills
Good Listening SkillsConfidence on the PhoneResponsiveness
Industry Keywords
Screen-Based WorkContinuous ImprovementSecurity Procedures
About the role
Key responsibilities & impact- Receive and qualify incoming user calls
- Provide technical and functional support to users
- Diagnose malfunctions and resolve them immediately in most cases
- Escalate to the appropriate team when resolution is not possible
- Raise the alarm in the event of a suspected widespread incident and remain vigilant regarding security procedures
- Be proactive and suggest solutions as part of the continuous improvement of operations
Requirements
What you’ll need- Degree or diploma in IT equivalent to A-level/Bac+2
- Initial experience in IT support
- Proven experience in IT maintenance required
- Good listening skills, analytical mindset, confidence on the phone, responsiveness, and strong customer-service orientation
- In accordance with applicable regulations, candidates with recognized disabled-worker status will be given priority where qualifications are equal
- Screen-based work
- 35-hour working week
Benefits
Comp & perks- Meal vouchers
- Supplementary health insurance
- Gift vouchers
- 50% reimbursement of public transportation costs
- Vacation bonus
- Disability and life insurance coverage
- Works council benefits
- Work-life balance measures (working hours, workstation adjustments, remote work, etc.)