Account Manager

DSV - Global Transport and Logistics

. Provide premium, personalized service to assigned accounts to ensure customer satisfaction and loyalty .

Posted 10/26/2026full-timeSuzhou • ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and providing personalized service to enhance customer satisfaction and loyalty. Skilled in identifying business opportunities and collaborating with cross-functional teams to deliver tailored solutions.

Highest-signal resume keywords

Client Relationship ManagementPersonalized Service DeliveryBusiness DevelopmentCross-Functional CollaborationIssue Resolution Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CommunicationProblem-SolvingCustomer ServiceCollaborationClient Feedback Gathering

Industry Keywords

Account ManagementClient Retention StrategiesService ImprovementClient Satisfaction MeasurementCommercial Point of Contact

About the role

Key responsibilities & impact

Provide premium, personalized service to assigned accounts to ensure customer satisfaction and loyalty
Manage and nurture relationships with existing assigned accounts
Address account issues promptly and effectively as the main commercial point of contact
Collaborate with operations, branches, and product teams to provide tailored products and services
Identify and develop new business opportunities and increase assigned-account share of wallet
Maintain long-term client relationships through calls, emails, and face-to-face meetings
Ensure timely, high-quality solutions and services are delivered to clients
Coordinate with internal teams to resolve issues and implement improvements based on client feedback
Implement client retention and development strategies
Maintain logs of issues and resolutions to improve future service delivery
Gather client feedback to measure satisfaction and improvement areas
Provide management with detailed reports on account status, challenges, and achievements
Participate in cross-functional meetings concerning client projects and business operations

Requirements

What you’ll need

Full Time employment
Ability to provide premium, personalized service to assigned accounts
Ability to manage and nurture existing client relationships
Ability to serve as the main commercial point of contact for accounts
Ability to collaborate with operations, branches, and product teams
Ability to identify and develop new business opportunities
Ability to conduct client communication through calls, emails, and face-to-face meetings
Ability to coordinate issue resolution and implement service improvements
Ability to manage escalations and communicate across teams
Ability to gather client feedback and provide detailed management reports
Ability to participate in cross-functional meetings