DSV - Global Transport and Logistics

Human Resources

• Provide HR leadership and guidance in partnership with business leaders at sites, branches, or functions
• Implement strategic HR initiatives in talent management, performance management, leadership development, employee engagement, change management, compensation, and benefits
• Execute recruiting strategies for professional, managerial, administrative/clerical, maintenance, and warehouse positions
• Develop transition and change plans and lead communication and engagement activities
• Establish recruitment processes and procedures to attract and retain talent
• Administer employment, employee relations, labor relations, compensation, performance management, benefits, recognition, training, staffing, and workforce communication programs
• Facilitate training, development, and orientation for management and the workforce
• Coach and advise managers and employees on problem resolution and day-to-day HR matters
• Maintain and coordinate employee recognition programs
• Conduct exit interviews, analyze data, and recommend corrective actions and continuous improvements
• Provide employee relations expertise and shape local employee relations strategy
• Support local consultation and negotiation with employee bodies and resolve employee matters
• Promote diversity initiatives within the assigned area or country
• Generate and analyze internal and external data and reports for business cases and regulatory requirements
• Travel as required
• Lead, develop, and coach a team of HR professionals and oversee business needs

Human Resource Manager

Customer Support

• Respond to customer inquiries via phone, email, or the Customer Service Database
• Validate customer issues through physical stock checks and system tools
• Troubleshoot problems and provide resolutions based on findings
• Assist with inventory management, stock checks, and inventory record corrections
• Follow safety policies and guidelines in the warehouse
• Develop knowledge of warehouse processes and inventory
• Communicate order status, delivery inquiries, and issue resolutions to customers
• Deliver products to customers using designated vehicles when needed
• Coordinate with warehouse departments to expedite processes and resolve customer issues

Customer Service Representative – 1st Shift

General

• Coordinate the exportation of goods by air, including scheduling with airlines and managing the movement of goods through various transportation channels
• Prepare and process required documentation for customs clearance, including commercial invoices, packing lists, and bills of lading
• Track and monitor shipments, providing regular updates to customers on the status of their shipments
• Manage relationships with customers, ensuring their satisfaction and addressing any concerns or issues that may arise
• Collaborate with logistics, finance, and operations departments to ensure timely and efficient service delivery
• Ensure compliance with relevant regulations and laws, including customs regulations and trade laws
• Perform all other duties as assigned

Freight Forwarder, Ocean Export

Manager

• Manage day-to-day site operations, including warehousing, receiving, and shipping
• Plan inbound and outbound volume, customer communications, space utilization, and equipment management
• Hire and train employees, plan labor, conduct performance appraisals, address performance issues, and resolve problems
• Develop systems and procedures for safely and profitably managing operations, equipment, and products
• Manage operations to meet productivity, service, client SLA, KPI, quality, cost, revenue, and profit objectives
• Drive continuous improvement and identify efficiency and cost-saving measures
• Communicate critical operational issues to senior management and client representatives
• Plan daily work schedules, review work orders and arrival notices, assess priorities, and assign warehouse duties
• Plan warehouse-space reorganizations and changes to supply, equipment, and staffing levels
• Ensure effective training, trainee assessment, SOP adherence, and team development
• Conduct routine staff meetings
• Ensure team proficiency with required information systems, including WMS
• Manage customer service standards, client support, customer meetings, and site visits
• Support annual operating-budget development and controls for service levels and operational performance
• Manage sanitation, maintenance, security, housekeeping, safety, and material-handling equipment programs
• Establish a proactive safety culture and audit warehouse compliance with safety, security, quality, and statutory requirements
• Manage warehouse operations supervisors and support staff
• Work overtime as dictated by business and perform other assigned duties

• Gestionar y coordinar operaciones de importación asignadas desde la recepción de documentación y pre-alerta hasta el cierre operativo y documental.
• Administrar operaciones de cuentas y dar seguimiento a embarques y requerimientos.
• Gestionar cuentas controladas, asegurando el cumplimiento de los niveles de servicio establecidos.
• Revisar y gestionar documentación de importación y dar seguimiento a los hitos de cada embarque.
• Mantener comunicación con clientes, agentes internacionales, proveedores y equipos internos.
• Dar seguimiento a tiempos de tránsito, arribos, liberaciones y entregas.
• Gestionar novedades e incidencias operativas, priorizando requerimientos y brindando soluciones oportunas.
• Mantener actualizada la información de las operaciones en sistemas y herramientas de trabajo.

Freight Forwarder

Administration

• Lead and coordinate day-to-day operations of the customs administration team
• Lead and optimize work processes, including implementation of best practices
• Coordinate daily tasks with team members
• Manage delivery of Service Level Agreements within the managed service area
• Create and maintain effective cooperation with other teams within the Customs department, other departments, and branches
• Act as a Point of Contact for issues, escalations, and operational support
• Manage team performance and efficiency based on relevant analyses, KPIs, and reports
• Create and maintain process documentation
• Participate in budget planning and actively manage the P&L to ensure financial performance and target achievement

Team Leader, Customs Administration

Operations

• Assist with the execution of air, ocean, and/or road shipments, applying DSV’s operational best practices, procedures, and corporate policies.
• Send pre-alerts and cargo departure and arrival notices to customers, tracking shipments through CargoWise and ocean carrier and airline websites.
• Send pre-advice notices, shipment confirmations, and arrival confirmations by email or through CargoWise, including all shipment documents.
• Review shipment documents and basic cargo details by comparing the shipping instruction, exporter documents, HBL, and MBL.
• Print and send invoices to customers, verify amounts and expense codes, generate debit notes and invoices in CargoWise, and prepare billing in accordance with SOPs.
• Receive and validate supplier invoices through WebCost and intercompany invoices through CargoWise.
• Monitor and complete KPI/milestone stages in CargoWise, prepare tracking spreadsheets, and enter shipment dates and milestones daily.

Operations Assistant

Team Leader

• Work alongside another team lead to keep the warehouse running smoothly
• Coach the warehouse team
• Drive quality, productivity, and continuous improvement
• Oversee inbound and outbound operations
• Monitor daily performance
• Coordinate daily operational activities during the morning Blue Box team briefing
• Keep Customer Service informed about previous-day performance and daily operational priorities
• Monitor warehouse productivity and proactively identify and resolve operational issues
• Contribute to projects improving logistics processes and ways of working
• Monitor KPIs and ensure operational targets are achieved
• Use the CargoWRITE warehouse management system
• Handle people-related administrative tasks
• Ensure safety, quality, productivity, order accuracy, and on-time shipping

Warehouse Team Leader – Day Shift

• Delivering and collecting goods within the regional area
• Delivering orders to customers in the designated service area on time
• Safely operating trucks with trailers in compliance with all applicable legal requirements
• Ensuring proper load securing and inspecting the cargo
• Assisting with loading and unloading the vehicle
• Checking delivery documents and properly documenting transportation activities
• Conducting vehicle inspections and maintaining the assigned vehicle
• Providing friendly, service-oriented support to customers, partners, and colleagues

Truck Driver

• Delivering and collecting goods in regional transport
• Delivering goods to our customers on time within the designated route area
• Safely operating trucks with trailers in compliance with all legal requirements
• Ensuring proper load securing and inspecting cargo
• Assisting with loading and unloading the vehicle
• Checking delivery documents and accurately documenting shipments
• Conducting vehicle inspections and maintaining the assigned vehicle
• Providing friendly, service-oriented support to customers, partners, and colleagues

Clerk

• Process customer orders accurately and promptly
• Generate paperwork and information required for customer orders
• Check orders for special requests and shipping paperwork
• Coordinate and expedite special or last-minute shipping requests with operations
• Prioritize orders according to scheduled pickup times or pier cutoff
• Provide shipping and tracking information
• Respond to customer inquiries about receipts, shipments, and inventory counts
• Report customer feedback and signs of dissatisfaction to management
• Oversee order paperwork and maintain corresponding files
• Maintain the DSV Work Instructions Manual
• Answer phone calls and operate office machines and computers
• Enter and verify data for orders, shipments, receipts, and adjustments
• Ensure shipping and receiving documents are accurate
• Maintain shipping and receiving records
• Assist in resolving discrepancies
• Collect inbound freight documentation and route it to the proper record-keeping unit
• Comply with DSV Work Instructions
• Provide backup support for other clerical positions as directed by management

Shipping and Receiving Clerk – 2nd Shift, Seasonal

Supervisor

• Supervise inbound, outbound, product slotting, and customer communication activities
• Manage labor scheduling, space utilization, equipment, and manpower
• Hire and train employees, assign daily work, conduct performance appraisals, address performance issues, and resolve problems
• Supervise receiving, warehousing, and shipping operations consistent with service and cost objectives
• Conduct staff meetings and plan continuous improvement activities
• Keep senior management and client representatives informed of critical operational issues
• Develop systems and procedures for safe and profitable operations
• Manage operations to meet productivity, service, quality, and client KPI goals
• Implement and report cost-saving measures
• Provide direction and support to Human Resources
• Assist with hiring, training, professional development, promotions, wage increases, and other HR activities
• Train and evaluate warehouse staff
• Plan daily work schedules using work orders, arrival notices, customer instructions, priorities, and available resources
• Assign duties to warehouse staff and experienced team leads
• Review pending jobs and trends and plan warehouse-space, supply, equipment, and staffing changes
• Monitor work quality and quantity, providing guidance and advice
• Keep the Manager advised of daily progress and problems
• Hold regular warehouse staff meetings and communicate new developments
• Assist with physical operations as needed
• Support and train team members on corporate and client SOPs
• Provide growth and development opportunities and input for annual performance reviews
• Maintain team motivation and focus on customer satisfaction

• Supervise labor management and daily inbound, outbound, product slotting, and customer communication activities
• Plan labor scheduling, space utilization, equipment, and manpower
• Hire, train, assign, supervise, and evaluate warehouse staff
• Conduct staff meetings and review daily and weekly work activities
• Keep senior management and client representatives informed of critical operational issues
• Develop and implement safe, profitable, and policy-compliant operational systems and procedures
• Manage operations to meet productivity, service, quality, KPI, and cost objectives
• Implement and report cost-saving measures
• Provide direction and support to Human Resources
• Assist with hiring, training, professional development, promotions, wage increases, and other HR activities
• Plan daily work schedules using work orders, arrival notices, and customer instructions
• Assign warehouse duties and adjust staffing, equipment, supplies, and warehouse space as needed
• Train new staff and assess trainee progress
• Monitor job quantity and quality, providing guidance and advice
• Assign supervisory duties to experienced team members and monitor progress
• Advise the Manager of daily progress and problems
• Assist in physical operations as needed
• Support team motivation, development, performance reviews, and customer satisfaction
• Support and train team members on corporate and client SOPs

Analyst

• Gather and analyze business requirements, translating them into effective system solutions, configurations, reports, and enhancement specifications
• Support end-to-end application implementation, including design, configuration, testing, deployment, user training, troubleshooting, and post-go-live support
• Support WMS migrations and upgrades and manage change requests aligned with operations requirements
• Configure WMS applications, validate EDI/API requirements, and conduct troubleshooting with Operations
• Collaborate with Operations, IT, and business stakeholders to drive system adoption, process standardization, and continuous improvement
• Develop reporting, dashboards, automation, and digital solutions to improve operational visibility, efficiency, and data quality
• Identify and recommend process or system improvements through analysis of operational workflows, performance data, and business requirements
• Work primarily on Application & Integration for Contract Logistics operations

IT Analyst

• Supervise inbound, outbound, product slotting, and customer communication activities
• Manage labor, scheduling, space utilization, equipment, and manpower
• Hire and train staff, assign daily work, conduct performance appraisals, address performance issues, and resolve problems
• Supervise receiving, warehousing, and shipping operations under the Operations Manager or Distribution Center Manager
• Conduct staff meetings and review daily and weekly work activities
• Keep senior management and client representatives informed of critical operational issues
• Develop systems and procedures for safe and profitable operations
• Manage operations to meet productivity, service, quality, KPI, and cost objectives
• Implement and report cost-saving measures
• Support Human Resources with hiring, training, professional development, promotions, wage increases, and other HR activities
• Train and evaluate warehouse staff and assess trainee progress
• Plan daily work schedules using work orders, arrival notices, and customer instructions
• Assign duties to warehouse staff and experienced team leads
• Review pending jobs, warehouse space, supplies, equipment, and staffing needs
• Monitor work quality and quantity, providing guidance as needed
• Advise the Manager of daily progress and problems
• Assist with physical operations as needed
• Motivate team members and provide growth and development opportunities
• Provide input and conduct annual performance reviews
• Support and train team members on corporate and client SOPs