Account Manager, FMCG, Air & Sea

DSV - Global Transport and Logistics

. Conduct business reviews, analyze and identify business opportunities and potential risks, and make recommendations to Management .

Posted 9/21/2026full-timeJakarta • IndonesiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Key Account Management within the Freight Forwarding industry, focusing on customer relationship management, compliance with operational processes, and effective communication. Proficient in analyzing business opportunities and risks while ensuring smooth implementation of standard operating procedures.

Highest-signal resume keywords

Key Account ManagementLogistic & Freight Forwarding KnowledgeCustomer Relationship ManagementMicrosoft DynamicsProblem Solving & Decision Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Key Account ManagementLogistic KnowledgeFreight ForwardingCustomer AnalysisSOP Compliance MonitoringSales Data ManagementProcess MonitoringBusiness Review PreparationMeeting Minute DistributionCorrective Action Follow-Up

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationCustomer FocusOrganizational Skills

Tools & Technologies

Microsoft OfficeMicrosoft Dynamics

Industry Keywords

Freight ForwardingLogisticsCustomer RequirementsLocal Market KnowledgeVertical Market Update

About the role

Key responsibilities & impact

Conduct business reviews, analyze and identify business opportunities and potential risks, and make recommendations to Management
Ensure smooth business implementation and handover of SOPs to operations
Monitor ongoing compliance with SOPs and operational processes
Perform process monitoring and follow up with relevant parties
Attend monthly, quarterly, and annual customer review meetings
Ensure monthly, quarterly, and annual business review meetings take place and are properly prepared with relevant stakeholders
Distribute meeting minutes to relevant stakeholders and follow up on corrective actions for Country Key Accounts and sizeable Country Accounts
Escalate customer concerns and complaints to relevant stakeholders in a timely manner
Update and maintain sales data in Microsoft Dynamics and monitor use of customer applications

Requirements

What you’ll need

Diploma / Bachelor’s Degree in any major
Minimum 2 years as a Key Account Manager in the Freight Forwarding business or relevant business experience
Basic knowledge in Logistic & Freight Forwarding, specifically in Commercial
Expertise and professionalism in Customer contacts, understanding of Customer requirements, analysis and resolution of problems and complaints
Local market knowledge, vertical market update (Customers, Product)
Good interpersonal, written and verbal communication skills
Customer focus
Problem solving & decision making skills
Organized, flexible and able to prioritize work under tight deadlines
English (Fluent in verbal and written)
High competency with Microsoft Office (Word, Excel & PowerPoint)

Benefits

Comp & perks

Full-time employment
Career growth and development opportunities
Opportunity to work for a global transport and logistics company
Ownership, transparency, collaboration, and team support culture