Application Support Specialist

DSV - Global Transport and Logistics

. Provide L2 application support, handling incidents escalated from Level 1 support .

Posted 11/4/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in L2 application support, incident management, and troubleshooting within Windows Server environments. Proficient in SQL queries and database troubleshooting, with strong analytical and communication skills to collaborate effectively with cross-functional IT teams.

Highest-signal resume keywords

L2 Application SupportSQL QueriesIncident ManagementWindows Server EnvironmentsServiceNow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportDatabase TroubleshootingTechnical TroubleshootingProblem ResolutionMonitoring Application PerformanceSDLCAgileRegression TestingImpact AssessmentsReporting

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaboration Skills

Tools & Technologies

ServiceNowPostgreSQLSQL ServerOracle

Industry Keywords

Service Level AgreementsProduction SupportEnterprise ApplicationsCross-Functional Teams

Tech Stack

Tools & technologies

OraclePostgresSDLCServiceNowSQL

About the role

Key responsibilities & impact

Provide L2 application support, handling incidents escalated from Level 1 support
Investigate, troubleshoot, and resolve application issues within agreed Service Level Agreements (SLAs)
Prioritize incidents based on severity and business impact
Perform SQL queries and database troubleshooting to identify and investigate application issues
Monitor application performance, ServiceNow dashboards, and system alerts to proactively identify potential issues
Collaborate with L3 support, developers, and cross-functional IT teams to resolve complex technical incidents
Support problem management activities and contribute to preventing recurring issues
Maintain technical documentation, including known issues, workarounds, and resolution procedures
Ensure effective shift handovers to maintain continuity of production support
Participate in impact assessments and regression testing activities
Prepare reports on application health, incidents, and overall service performance
Communicate effectively with users and business stakeholders to understand issues and provide timely updates

Requirements

What you’ll need

Minimum 4 years of experience in Application Support, Production Support, or Application Administration
Hands-on experience supporting enterprise applications running in Windows Server environments
Experience managing, monitoring, and troubleshooting Windows Services
Knowledge of SQL queries and database troubleshooting
Experience in incident management, problem resolution, and technical troubleshooting
Understanding of SDLC and Agile/Scrum methodologies
Strong analytical, problem-solving, and communication skills
Ability to work effectively with cross-functional and global IT teams
Nice to have: Experience with PostgreSQL, SQL Server, or Oracle databases
Nice to have: Experience using ServiceNow for incident management and application monitoring