Branch Manager, Domestic Freight Brokerage

DSV - Global Transport and Logistics

. Lead and support branch operations to achieve financial, operational, service, and growth objectives .

Posted 9/23/2026full-timeIselin • New Jersey • United StatesJunior💰 $104,500 - $130,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and people management skills in domestic freight brokerage, with a focus on financial performance, customer relationship management, and operational excellence. Proficient in developing strategies for business growth while fostering a collaborative and accountable team environment.

Highest-signal resume keywords

Domestic Freight Brokerage OperationsPeople Management ExperienceFinancial Performance MetricsCustomer Relationship ManagementTransportation Management Systems (TMS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Brokerage OperationsRevenue GrowthExpense ManagementPerformance ManagementOperational Metrics AnalysisBusiness DevelopmentPricing StrategiesCapacity ManagementCustomer Service OrientationNegotiation Skills

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingTeamwork

Tools & Technologies

Transportation Management Systems (TMS)CRM PlatformsMicrosoft OfficeExcelWordPowerPoint

Industry Keywords

Supply ChainLogisticsTransportationFreight MarketsCustomer TrendsOperational ExcellenceComplianceCommercial MindsetAccount ExpansionEmployee Development

About the role

Key responsibilities & impact

Lead and support branch operations to achieve financial, operational, service, and growth objectives
Provide day-to-day leadership, direction, coaching, and support to branch employees
Foster accountability, collaboration, communication, problem-solving, teamwork, and employee development
Own branch Profit & Loss (P&L) performance, including revenue growth, gross margin, expense management, and profitability
Identify and pursue new business, expand existing customer relationships, and increase market presence
Maintain an active customer-facing presence and develop relationships with current and prospective customers
Partner with customers, carriers, and internal stakeholders to develop domestic transportation solutions
Apply knowledge of brokerage operations, carrier markets, capacity, pricing, and customer needs to business decisions
Establish performance expectations, monitor results, provide feedback, and address performance concerns
Analyze operational and financial metrics to improve productivity, enhance service, and support profitable growth
Support employee development through communication, coaching, feedback, and growth opportunities
Partner with regional and corporate leadership on branch objectives, business opportunities, and strategic initiatives
Develop relationships with carriers and business partners to support service performance and capacity needs
Promote accountability, teamwork, continuous improvement, customer service, and operational excellence
Monitor freight market conditions, customer trends, and competitive activity
Lead branch meetings and participate in operational and commercial planning
Support staffing, hiring, onboarding, employee engagement, and retention
Ensure compliance with company policies, customer requirements, regulatory standards, and transportation industry practices
Support special projects, business initiatives, and other assigned duties
Travel to customer locations, other DSV locations, operational facilities, and business meetings as required

Requirements

What you’ll need

Bachelor's degree in Business, Supply Chain, Logistics, Transportation, or a related field preferred; an equivalent combination of education and relevant experience may be considered
1 to 3 years of experience in domestic freight brokerage
2 to 4 years of people management experience
Hands-on knowledge of brokerage operations, customers, carriers, pricing, capacity, and freight markets
Experience providing leadership, coaching, feedback, performance management, and employee development
Ability to build relationships, influence others, take ownership, and contribute beyond individual responsibilities
Experience supporting business development, customer growth, account expansion, or other commercial activities preferred
Exposure to financial and operational performance metrics, including revenue, gross margin, productivity, or profitability
Experience in a fast-paced, customer-focused domestic transportation or brokerage environment
Strong working knowledge of domestic freight brokerage operations and relationships among customers, brokers, and motor carriers
Commercial mindset and ability to identify opportunities and grow the business
Leadership capabilities, including coaching, influencing, motivating, and building credibility
Ability to lead and develop employees and take responsibility for team performance
Effective communication with employees, customers, carriers, and business partners
Ability to provide clear expectations, constructive feedback, and accountability
Strong business acumen and understanding of financial and operational performance metrics
Excellent communication, presentation, negotiation, and relationship-building skills
Strong problem-solving, decision-making, and organizational abilities
Ability to balance commercial, operational, customer, and employee priorities
Ability to work independently while fostering collaboration
Proficiency with Transportation Management Systems (TMS), CRM platforms, and Microsoft Office, including Excel, Word, and PowerPoint
Strong customer service orientation
Ability to use computers, telephones, telecommunications equipment, and standard office equipment
Ability to review financial reports, operational data, customer information, and other documentation
Ability to occasionally move about the office, reach, bend, and lift or move office materials weighing up to 15 pounds

Benefits

Comp & perks

Performance-based bonus program
Benefits offerings, including eligibility and coverage options (plan details vary by location and division)
Reasonable accommodations for qualified individuals with disabilities
Flexible additional hours as needed to support branch operations and business requirements