Business Change Manager, Enterprise Account Technology, Road Transport

DSV - Global Transport and Logistics

. Lead operational performance for assigned strategic customer implementations, technology deployments, integration projects, and business transformation initiatives .

Posted 9/23/2026full-timeLancaster • Texas • United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational performance management, process improvement, and project coordination, with a strong focus on KPI and SLA governance. Proficient in facilitating cross-functional initiatives and translating business needs into actionable strategies.

Highest-signal resume keywords

Operational Performance ManagementKPI and SLA GovernanceProcess Improvement MethodologiesTransportation Management Systems (TMS)Change Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisProcess MappingWorkflow OptimizationRoot Cause AnalysisData AnalysisContinuous ImprovementProject ManagementOperational ReadinessUser Acceptance TestingDocumentation Creation

Soft Skills

Analytical SkillsProblem-Solving SkillsOrganizational SkillsCommunication SkillsFacilitation Skills

Tools & Technologies

Microsoft Office 365ExcelPowerPointWordOutlookTeamsVisioOneNote

Certifications & Qualifications

Lean CertificationSix Sigma CertificationProsci ADKAR Certification

Industry Keywords

LogisticsSupply ChainBusiness TransformationEDIAPIs

About the role

Key responsibilities & impact

Lead operational performance for assigned strategic customer implementations, technology deployments, integration projects, and business transformation initiatives
Define requirements, success measures, reporting needs, support models, and transition plans with project, operational, technical, and customer-facing stakeholders
Assess operational readiness and identify process, system, training, resource, and performance risks before go-live
Coordinate transition from implementation into steady-state operations, including handoffs, ownership, documentation, governance, and escalation expectations
Monitor post-implementation performance and lead stabilization until KPIs and SLAs are achieved
Identify and escalate material risks and dependencies and coordinate resolution
Establish and maintain KPI and SLA scorecards, governance routines, action logs, and reporting frameworks
Analyze operational data to identify trends, bottlenecks, recurring failures, and performance gaps
Conduct root cause analysis and coordinate corrective and preventive actions
Facilitate operational performance reviews and report performance, risks, decisions, action owners, and outcomes to leadership
Drive continuous improvement across customer programs, implementation projects, and operational workflows
Evaluate processes for waste, bottlenecks, control gaps, manual effort, duplication, and standardization opportunities
Apply process mapping, Lean principles, workflow analysis, and operational data to develop future-state solutions
Lead cross-functional improvement initiatives to strengthen efficiency, quality, scalability, compliance, and customer experience
Gather and document business, functional, and non-functional requirements
Facilitate impact assessments, root cause reviews, future-state design sessions, and cross-functional decision-making
Coordinate user acceptance testing, including test planning, scenario development, validation, defect follow-up, and operational readiness
Evaluate operational impacts associated with TMS, logistics workflows, and EDI/API integrations
Develop and support communication, training, coaching, and reinforcement plans
Educate operational teams on customer requirements, SOPs, KPI expectations, SLA commitments, governance requirements, and escalation paths
Conduct process reviews and operational audits to assess adherence and adoption
Create and maintain requirements documentation, process maps, testing materials, SOPs, diagrams, governance materials, and training content
Communicate project progress, operational performance, risks, decisions, and required actions to operational, technical, customer-facing, and leadership audiences
Participate in strategic planning and perform other assigned duties and projects

Requirements

What you’ll need

Bachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, Data Analytics, or a related field required
Four or more years of experience in strategic implementations, operational performance, process improvement, business analysis, logistics operations, consulting, business transformation, or a related field
Experience coordinating complex, cross-functional projects involving multiple operational and technical stakeholders
Experience with KPI and SLA performance management, customer implementations, operational readiness, and post-go-live stabilization
Experience with business analysis, process mapping, workflow optimization, change management, and continuous improvement methodologies
Experience with Transportation Management Systems (TMS), logistics workflows, and integration projects involving EDI and/or APIs
Experience within transportation, logistics, supply chain, or a related operational environment preferred
Lean, Six Sigma, or equivalent continuous improvement certification preferred
Prosci ADKAR or equivalent change management certification preferred
Bilingual English/Spanish skills preferred
Strong analytical and problem-solving skills
Strong project and change management skills
Ability to translate business and operational needs into clear requirements, processes, and actionable recommendations
Strong understanding of operational performance management, KPI and SLA governance, process improvement, and implementation methodologies
Ability to influence and drive accountability across teams without direct authority
Strong organizational skills, attention to detail, and follow-through
Effective written, verbal, facilitation, and presentation skills
Proficiency in Microsoft Office 365, including Excel, PowerPoint, Word, Outlook, Teams, Visio, and OneNote
Ability to use a computer, telephone, and standard office equipment for extended periods
Ability to occasionally move about office and operational environments, reach, bend, and lift and/or move items weighing up to 20 pounds

Benefits

Comp & perks

Benefits offerings, eligibility, coverage options, and plan details available through the DSV Benefits Showcase
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunity protections