Business Development Director

DSV - Global Transport and Logistics

. Achieve sales growth targets and execute strategic priorities within the Canadian organization .

Posted 11/12/2026full-timeSaint-Laurent • CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in achieving sales growth targets and managing complex accounts while ensuring alignment among product, sales, and operations teams. Proficient in developing customer lifecycle programs and utilizing CRM tools to enhance customer engagement and sales performance.

Highest-signal resume keywords

Sales Growth AchievementAccount Management ExperienceStrong Communication SkillsCustomer Relationship Management (CRM)Problem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales PlanningNegotiation SkillsMarket Trend AnalysisPerformance Metrics ReportingBusiness Principles Understanding

Soft Skills

Interpersonal SkillsActive ListeningService-Oriented MindsetMultitasking AbilityCollaboration Skills

Tools & Technologies

Microsoft Office SuiteCRM ToolsCargoWise

Certifications & Qualifications

CIFFA Certificate

Industry Keywords

Supply Chain LogisticsInternational TransportationSales Process ComplianceISO 9001ISO 45001

About the role

Key responsibilities & impact

Achieve sales growth targets and execute strategic priorities within the Canadian organization
Maintain existing or integrated complex accounts in alignment with DSV’s sales process
Achieve sales plan targets with assigned customers, new targets, and complex prospects
Sell DSV products and solutions
Ensure alignment among product, sales, and operations teams throughout all phases of the sales cycle
Identify new business opportunities and cross-sell services to existing customers
Identify market trends and competitive pricing actions, and communicate them to the relevant teams
Develop solutions and maintain a customer lifecycle program for key customers
Develop an in-depth understanding of target customers and assigned accounts
Assist with and facilitate the preparation of RFQs and bids, including pricing and costing components
Identify competitive strengths and weaknesses and recommend continuous improvements
Provide weekly and monthly performance metrics to the Sales Administrator
Prepare sales presentations and deliverables, coordinate implementation, and update marketing materials
Enter and maintain customer and sales data in the CRM in accordance with DSV policies
Meet volume and revenue targets for each product in the portfolio
Manage sales territory and time to achieve the required number of sales calls
Respond effectively and promptly to sales leads and key correspondence
Manage expenses and other company assets in accordance with DSV guidelines
Ensure full compliance with DSV’s global sales process
Support DSV’s quality, health, safety, and environmental objectives, as well as ISO 9001 and ISO 45001 certifications

Requirements

What you’ll need

Education in supply chain logistics, international transportation, or a related field, or equivalent professional experience
Minimum 5 years of industry experience
Minimum 2 years of account management experience
CIFFA certificate is an asset
Strong verbal and written communication skills in both French and English
Ability to build collaborative engagements and practice active listening
Service-oriented mindset and ability to resolve customer complaints
Strong interpersonal skills and ability to build professional relationships internally and externally
Strong problem-solving and analytical skills
Ability to multitask, plan, prioritize, and manage time effectively
Understanding of business principles and terminology, including finance and profitability fundamentals
Business administration proficiency
Excellent sales and negotiation skills
Proficiency with Microsoft Office Suite
Proficiency with customer relationship management (CRM) tools
CargoWise experience is an asset
Ability to communicate effectively in a diverse, multicultural environment
Travel required
Extended periods of sitting and standing at a desk and working on a computer
Regular working hours, with the possibility of working beyond normal hours based on business needs

Benefits

Comp & perks

DSV encourages inclusivity and is committed to workplace diversity
Accommodations are available during the recruitment process for candidates with disabilities
Career development opportunities supported by DSV’s “Start here. Go anywhere” promise
Global work environment with colleagues in more than 90 countries