Business Support Assistant – Transactional Services

DSV - Global Transport and Logistics

. Track and monitor shipment milestones/events and update nominated system when applicable .

Posted 11/12/2026full-timeParanaque • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in freight forwarding and international shipments, with strong analytical skills for data validation and reporting accuracy. Proficient in managing shipment milestones and process improvements while effectively communicating with stakeholders.

Highest-signal resume keywords

Freight ForwardingImport/Export DocumentationData AnalysisMS Excel SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Shipment TrackingData ValidationReporting AccuracyMilestone MonitoringDocument Uploading

Soft Skills

Effective CommunicationPrioritizationTeam PlayerFlexibilityInterpersonal Skills

Tools & Technologies

CW1IT Applications

Industry Keywords

International ShipmentsSOPGlobal KPISLA Expectations

About the role

Key responsibilities & impact

Track and monitor shipment milestones/events and update nominated system when applicable
Provide missing milestones report to the Account Management team, including stations that need to provide expected action
Escalate noncompliance when necessary
Monitor mailbox and other data sources for potential shipment delay, vessel change, shipment update, and data revision
Upload shipping documents into CW1 or another designated system
Monitor temperature-alert exceptions and send follow-up emails until issues are fixed
Advise discrepancies in shipment information, especially those that cannot be resolved internally
Respond to related queries
Report irregularities according to SOP and Global KPI, with proper escalation when necessary
Promote and initiate process improvement and participate in efficiency-improvement projects
Meet and/or exceed SLA expectations
Prepare daily and weekly volume reports
Ensure accuracy of work outputs
Participate in team huddles and stakeholder meetings
Actualize team weekly health check reports when needed
Work under the direction of a Team Leader

Requirements

What you’ll need

Knowledge or experience in freight forwarding, import/export documentation, and international shipments is preferred or 1-2 years of related experience
Quick learner with regards to IT applications usage
Communicates effectively (verbal and written)
Is able to prioritize and manage multiple tasks
Intermediate to Advanced MS Excel Skills is an advantage
Ability to analyze large sets of data or information
Ability to validate data, investigate variances, and ensure reporting accuracy
Amenable to shifting schedule and can work on Holidays
Team player, flexible, self-directed, and with high interpersonal skills