CoE Manager, GCM – Global Customer Management

DSV - Global Transport and Logistics

. Lead and manage GCM Center of Excellence activities across global customer programs .

Posted 10/14/2026full-timePavlov • CzechiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading global customer programs, driving process improvements, and managing stakeholder relationships. Proficient in strategic planning, program management, and change management within the Contract Logistics and Supply Chain sectors.

Highest-signal resume keywords

Contract Logistics ExperienceSupply Chain ManagementChange Management ExpertiseStakeholder Management SkillsProgram Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic PlanningKPI ManagementOperational ExcellenceData-Driven Decision-MakingProcess Improvement

Soft Skills

Excellent CommunicationPresentation SkillsInfluencing SkillsCollaboration SkillsAnalytical Capabilities

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft Word

Industry Keywords

Customer Account Management3PL EnvironmentLogisticsOperationsConsulting

About the role

Key responsibilities & impact

Lead and manage GCM Center of Excellence activities across global customer programs
Drive the development, implementation, and continuous improvement of standardized processes, tools, and best practices
Collaborate with stakeholders across Operations, Quality, Safety, Security, Sustainability, IT, Innovation, Training, and Operational Excellence functions
Support and co-lead change management initiatives aligned with customer strategies and business objectives
Develop communication strategies that promote program objectives and organizational priorities
Build strong relationships with internal and external stakeholders and act as a senior customer-facing representative at global level
Contribute to strategic planning, roadmap development, and deployment of global initiatives
Monitor program performance through KPI management, audits, and governance frameworks
Identify opportunities for continuous improvement and drive implementation of best-known methods and operational excellence initiatives
Proactively manage risks, resolve issues, and ensure successful delivery of business objectives

Requirements

What you’ll need

Minimum 7 years of experience within Contract Logistics, Supply Chain, or related industries
Proven end-to-end experience across strategy, operations, sales, consulting, and supply chain management
Strong understanding of customer account management and business operations
Bachelor's degree in Business, Supply Chain, Logistics, or a related field
Experience within a 3PL environment is preferred
Fluent English, both written and spoken
Additional language skills are an advantage
Excellent communication, presentation, and stakeholder management skills
Strong ability to influence and collaborate across functions, regions, and organizational levels
Strategic thinker with a hands-on approach to execution
Strong change management and continuous improvement mindset
Ability to work independently in a dynamic, fast-paced international environment
Program and project management expertise with strong organizational and prioritization skills
Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word
Strong analytical capabilities and data-driven decision-making approach

Benefits

Comp & perks

Benefits and employment conditions aligned with local country policies and employment practices
Opportunity to work with global customers and collaborate with colleagues across multiple regions
Opportunity to influence strategic programs and drive impactful business improvements