COE Manager, Global Contract Logistics

DSV - Global Transport and Logistics

. Manage GCM Center of Excellence activities and align CoE program development with global operations across Safety, Security, Sustainability, Quality, IT Systems, Training, CIP, Operations Excellence, and Innovation .

Posted 10/14/2026full-timeRemote • GermanySeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Center of Excellence activities, driving continuous improvement initiatives, and aligning operational strategies with customer goals. Proficient in stakeholder communication and relationship management across organizational levels.

Highest-signal resume keywords

Operational Roles ExperienceEnd-to-End Supply Chain ExperienceProgram Management MindsetExcellent Communication SkillsFluent in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Continuous Improvement InitiativesChange ManagementStrategic PlanningPerformance MonitoringProcess DevelopmentCustomer Service ProgramsSales StrategyConsulting ExperienceSupply Chain ManagementThird-Party Logistics Experience

Soft Skills

Interpersonal SkillsInfluencing SkillsProblem-Solving SkillsOrganizational SkillsMultitasking Ability

Tools & Technologies

Microsoft OfficeWordExcelPowerPoint

Certifications & Qualifications

Business DegreeMaster’s Degree (Preferred)

Industry Keywords

Contract LogisticsGCMCustomer StrategyGlobal OperationsOperational Excellence

About the role

Key responsibilities & impact

Manage GCM Center of Excellence activities and align CoE program development with global operations across Safety, Security, Sustainability, Quality, IT Systems, Training, CIP, Operations Excellence, and Innovation
Drive and shape CoE programs focused on best-in-class customer service
Develop, align, and implement processes and tools to improve the business
Lead communication strategy around CoE program scope to promote company strategy and priorities
Co-manage change management programs supporting customer strategy
Identify, design, and implement continuous improvement initiatives
Measure and report the impact of initiatives
Collaborate with GCM Business Management on strategy, future growth, and business sustainment
Build and manage relationships across all organizational levels
Act as senior global interface with appropriate customer-side stakeholders and understand their demands
Help drive the GCM global strategic planning process and roadmap
Track and ensure strategic initiatives are managed, delivered, and measured against customer goals
Implement a continuous auditing culture across the CoE
Drive performance across global sites through key metric monitoring
Escalate risks and issues
Communicate proactively across business units and organizational layers to gain feedback, buy-in, and alignment
Identify and implement best practices

Requirements

What you’ll need

7+ years’ experience in operational roles in the contract logistics industry
Demonstrable end-to-end experience across sales, strategy, consulting, and supply chain
Sufficient expertise within the account industry and a high-level understanding of local market conditions
Business degree required
Master’s degree preferred
Third-party logistics experience preferred but not required
Fluent in English
Additional language skills highly beneficial
Ability to collaborate with operations team members and client representatives to troubleshoot and solve problems
Excellent verbal, written, and visual/presentation communication skills
Proven interpersonal skills to develop strong working relationships at all levels and across geographies
Ability to influence, motivate, and inspire others
Ability to question and challenge existing ways of thinking
Proactive approach to change
Entrepreneurial-minded self-starter capable of working under pressure in a fast-paced, dynamic, and changing environment
Ability to work independently and proactively
Ability to think strategically and tactically to drive cross-functional initiatives
Excellent organizational skills
Ability to multitask and prioritize on an ongoing basis
Program management mindset; results-oriented and able to meet deadlines
Strong knowledge of Microsoft Office, especially Word, Excel, and PowerPoint

Benefits

Comp & perks

Capital-forming benefits
Company pension scheme
Employee discounts
DSV employee card with a monthly net credit
JobRad bike leasing
Anniversary payments
Supplementary health insurance (depending on division)
Computer glasses for screen work
Group accident insurance
Extensive onboarding with an individual training plan
A great, dedicated, and motivated team
Flat organizational structures
An open working atmosphere
Diverse range of tasks with significant decision-making freedom
Modern workplace
Transparent flexitime policy
Option to work remotely
Regular training and development programs
E-learning offerings
Talents@DSV initiatives
Tailored development programs may be available