Control Tower Specialist, Road Transport

DSV - Global Transport and Logistics

. Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation .

Posted 11/12/2026full-timeChandler • Arizona • United StatesMid-LevelSenior💰 $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics management, including shipment lifecycle oversight, process improvement strategies, and contract interpretation. Proficient in utilizing Transportation Management Systems and Microsoft Office applications to enhance operational efficiency and communication.

Highest-signal resume keywords

Logistics ManagementTransportation Management SoftwareContract InterpretationAnalytical Problem-SolvingStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsTransportation BrokerageProcess ImprovementMathematical CalculationsShipment Data MonitoringYard Activity AnalysisDelivery OperationsRegulatory RequirementsSLA EnforcementCustomer Feedback Analysis

Soft Skills

Analytical SkillsDecision-MakingCollaborationOrganizational SkillsRelationship Building

Tools & Technologies

Transportation Management SystemMicrosoft OfficeExcelWordPowerPointTeams

Industry Keywords

Supply Chain ManagementLogistics WorkflowsAccessorialsDelivery ConfirmationCustomer Escalations

About the role

Key responsibilities & impact

Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation
Analyze dock issues, dock needs, service failures, accessorials, delivery refusals, and customer feedback
Develop process improvement strategies to increase on-time pickup from docks
Interpret and enforce service-level agreements and customer contracts
Collaborate with Control Tower Managers, Key Account Managers, and external logistics providers
Investigate and resolve exceptions, customer escalations, and carrier delays
Provide timely updates to carriers, customers, internal stakeholders, and leadership
Monitor real-time shipment data and system inputs in the Transportation Management System
Partner with Control Tower, DSV Driver Managers, Warehouse Operations, and Customer Success teams
Support special initiatives, system enhancements, and customer onboarding related to final-mile logistics
Track last-leg movements and proactively resolve delays
Conduct daily yard checks for equipment inventory and trailer placement
Facilitate and maintain the on-site DSV security program
Partner with Contract Logistics dock supervisors to confirm procedures and operational standards
Provide hourly analysis and feedback regarding yard activity, carrier status, and exceptions
Perform other duties and project work as assigned

Requirements

What you’ll need

High School diploma or equivalent required
Bachelor's degree in business, logistics, supply chain management, or a related field preferred
3 years’ experience in logistics, transportation brokerage, or related field required
5+ years preferred
Experience with Transportation management software
Prior experience interpreting contracts or SLAs and implementing logistics solutions a plus
Ability to perform basic mathematical calculations, such as calculating mileage, costs, rates
Proficient with Microsoft Office applications, Word, Excel, Teams and PowerPoint
Fluency in English required; knowledge of additional languages is a plus
Strong analytical, problem-solving, and decision-making skills
Ability to work independently and prioritize competing responsibilities in a deadline-driven environment
Excellent written and verbal communication skills, including escalation and stakeholder updates
Collaborative mindset with the ability to influence others cross-functionally
Strong understanding of logistics workflows, documentation, accessorials, and regulatory requirements related to delivery operations
Organized, detail-oriented, and proactive
Ability to build and cultivate strong relationships
Driven, enthusiastic, and highly motivated
Ability to meet physical demands including extensive daily walking in a large warehouse environment and regularly lifting or moving objects up to 10 pounds

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Safety protocols and personal protective equipment (PPE) provided as needed
Reasonable accommodations for individuals with disabilities