Customer Service Agent – 2nd Shift

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 10/30/2026full-timeDenton • Texas • United StatesJunior💰 $26 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing orders, inquiries, and complaints while ensuring accuracy in invoicing and shipping processes. Proficient in utilizing WMS and MS Office applications to maintain operational efficiency and support cross-departmental communication.

Highest-signal resume keywords

Customer Service ExperienceWMS Functions KnowledgeMS Office ProficiencyAttention To DetailEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory ManagementMathematical SkillsData EntryShipping DocumentationCustomer Order VerificationReconciliation of CountsReport PreparationHandling Returned MerchandiseCross-Training

Soft Skills

Ability To MultitaskAdaptabilityAttention To DetailMinimal SupervisionEffective Communication

Tools & Technologies

WMSMS Office Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceShippingReceivingInventoryOrder Management

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information required for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers about merchandise activity
Follow up with other departments to ensure service standards are met
Verify customers and assure proper invoicing of accounts
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints regarding work orders, invoicing, shipments, and inventory management
Liaise between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Maintain shipping and receiving data and records
Reconcile receiving counts with packing lists and purchase orders, and shipping counts with picking documents
Prepare customer service reports as required by supervisors
Assist in resolving discrepancies
Enter and verify customer orders, shipments, receipts, physical inventories, and adjustments
Oversee order paperwork and maintain corresponding files
Answer phones, operate office machines and computers, greet visitors, and correspond with customers
Route calls, provide general information, direct visitors, and assist drivers at the check-in window
Cross-train in other administrative functions
Work overtime as dictated by business needs

Requirements

What you’ll need

High school diploma or general education degree (GED)
1 year experience in a Customer Service-related capacity
Ability to work in unregulated warehouse temperatures during warmer and colder months
Intermediate computer skills
Proficiency with MS Office applications
WMS functions knowledge
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills to verify product quantities, count inventory, and perform related duties
Strong attention to detail and accuracy
Ability to perform duties with minimal supervision or guidance
Ability to multitask
Effective communication skills
Ability to adapt to change and thrive in a stimulating, fast-paced work environment
Ability to lift, carry, and push/pull 21–50 pounds
Ability to reach above shoulder, reach outward, squat, or kneel
Ability to walk and stand constantly, bend frequently, and handle/finger and sit occasionally

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunity protections