Customer Service Agent – 2nd Shift, Bilingual (English/Spanish)

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 10/6/2026full-timeCarteret • New Jersey • United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on accuracy in order processing, inventory management, and effective communication. Proficient in handling customer inquiries and complaints while maintaining detailed records and reports.

Highest-signal resume keywords

Customer Service ExperienceWMS FunctionsMS Office ProficiencyBilingual Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementMathematical SkillsData EntryShipping and Receiving Accuracy

Soft Skills

Effective CommunicationMulti-taskingAdaptabilityAttention to DetailProblem Solving

Tools & Technologies

WMSMS Office Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer OrdersShipping DocumentsInvoicingWork OrdersCustomer Credit

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information required for customer work orders
Check orders for special requests and expedite or trace orders as necessary
Notify customers about activity concerning their merchandise
Follow up with other departments to ensure service standards are met
Verify customers and assure proper invoicing of accounts
Handle returned merchandise and assure proper customer credit
Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, inventory management, and customer dissatisfaction
Act as liaison between warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Maintain shipping and receiving data and records
Reconcile receiving counts with packing lists and purchase orders, and shipping counts with picking documents
Prepare customer service reports as required by supervisors
Assist in resolving discrepancies
Enter and verify customer orders, shipments, receipts, physical inventories, and adjustments
Oversee order paperwork and maintain corresponding files
Answer phones, operate office machines and computers, greet customers and visitors, and correspond with customers
Route calls, provide general information, direct visitors, and assist drivers at the check-in window
Cross-train in other administrative functions and work overtime as required by business needs

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED)
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months
English reading, writing, and verbal skills
Spanish reading, writing, and verbal skills
Business writing proficiency
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
Intermediate mathematical skills for verifying product quantities and counting inventory
Strong attention to detail and accuracy
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Effective communication skills
Ability to adapt to change and thrive in a stimulating, fast-paced work environment
Ability to lift, carry, and push/pull 21–50 pounds
Ability to reach above shoulder, reach outward, squat, or kneel

Benefits

Comp & perks

Medical, prescription, dental, vision, and life insurance
Flexible spending accounts (FSAs)
Health savings accounts (HSAs) for eligible plans
Short- and long-term disability coverage
Wellness resources
Employee Assistance Program (EAP) services
DSV 401(k) plan with company matching contributions of up to 5%
Paid time off programs
Paid company holidays