Customer Service Agent

DSV - Global Transport and Logistics

. Conduct telephone conversations in accordance with Customer Service Standards .

Posted 11/12/2026full-timeLodz • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical thinking and effective communication skills while managing customer inquiries and processing orders. Capable of quickly acquiring new competencies and presenting results clearly.

Highest-signal resume keywords

Analytical ThinkingEffective CommunicationCustomer Service StandardsOrder ProcessingEnglish Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Analytical ThinkingAbility to Learn Quickly

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Export OrdersImport OrdersCustomer InquiriesQuality-Related Complaints

About the role

Key responsibilities & impact

Conduct telephone conversations in accordance with Customer Service Standards
Confirm and process export and import orders in line with applicable procedures and instructions
Handle inquiries, irregularities, and quality-related complaints from internal and external customers
Acquire and develop competencies in accordance with the department's and company's training plan

Requirements

What you’ll need

Communicative level of English
Strong analytical thinking skills
Ability to learn quickly
Practical knowledge of Microsoft Office applications (nice to have)
Ability to draw conclusions and present results effectively (nice to have)

Benefits

Comp & perks

Comprehensive onboarding program
Internal training catalogue
Possibility to implement new ideas
Sports card
Private medical care
Group insurance
Sharing the costs of English course
Bonus payment system
Holiday bonuses
Employee referral program