Customer Service Agent

DSV - Global Transport and Logistics

. Assist customers with pickup and delivery requests, shipment tracing, POD information, rate quotes, and special handling .

Posted 10/26/2026full-timeSterling • Virginia • United StatesMid-LevelSenior💰 $28 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and communication to facilitate freight movement and resolve discrepancies. Possesses strong organizational skills for managing shipment tracking, auditing air bills, and maintaining accurate records.

Highest-signal resume keywords

Customer ServiceFreight MovementWindows OS ProficiencyInvoice ReconciliationInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Shipment TracingRate QuotesData EntryFreight Coding InterpretationTyping 45 WPM

Soft Skills

Good Interpersonal Skills

Tools & Technologies

Microsoft WordMicrosoft Excel

Industry Keywords

Air Bill AuditingPickup And Delivery RequestsSpecial HandlingCustomer SatisfactionBackground Checks

About the role

Key responsibilities & impact

Assist customers with pickup and delivery requests, shipment tracing, POD information, rate quotes, and special handling
Interact with management and warehouse personnel to establish service criteria and meet customer requirements
Follow up with customers and departments to resolve invoice problems and discrepancies
Communicate with customers, coworkers, and departments to facilitate freight movement and special-handling paperwork
Input and retrieve information accurately from the system
Audit air bills and maintain air-bill filings
Reconcile driver pickup and delivery manifests
Read and interpret freight coding to expedite freight movement and tracking
Record damaged shipments and misrouted freight on applicable reports
Provide effective customer service and maintain customer satisfaction

Requirements

What you’ll need

Must pass required federal/state/local government, airport, or company background checks, clearances, and/or drug and alcohol tests
Senior-level position
Proficient with Windows OS, Word, and Excel
Ability to type 45 WPM
Good interpersonal skills
High school diploma or equivalent required
Generally preferred: 3–6 years of experience

Benefits

Comp & perks

Benefits offerings with eligibility and coverage options, subject to location and division
Reasonable accommodation support during employment application