Customer Service Agent

DSV - Global Transport and Logistics

. Build rapport and trust with clients by delivering consistently exceptional service .

Posted 11/5/2026full-timeManassas • Virginia • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy and attention to detail in order processing, inventory management, and communication. Proficient in Microsoft Office and WMS functions, capable of adapting to fast-paced environments while maintaining service standards.

Highest-signal resume keywords

Customer Service ExperienceWMS KnowledgeMicrosoft Office ProficiencyAttention To DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementData EntryMathematical SkillsShipping And Receiving Accuracy

Soft Skills

Ability To MultitaskAdaptabilityStrong Attention To DetailMinimal SupervisionEffective Communication

Tools & Technologies

WMSMicrosoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Warehouse SupportLogisticsCustomer InquiriesShipping DocumentsOrder Paperwork

About the role

Key responsibilities & impact

Build rapport and trust with clients by delivering consistently exceptional service
Process and input customer orders
Run and print shipments from the WMS
Run stock reports to check product availability
Generate paperwork and information for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers about merchandise activity
Follow up with other departments to ensure service standards are met
Verify customers and assure proper invoicing of accounts
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints about work orders, invoicing, shipments, inventory management, and dissatisfaction
Act as liaison between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Maintain shipping and receiving data and records
Reconcile receiving counts with packing lists and purchase orders and shipping counts with picking documents
Prepare customer service reports for supervisors
Assist in resolving discrepancies
Enter and verify data for orders, shipments, receipts, inventories, and adjustments
Maintain order paperwork and corresponding files
Answer phones, operate office equipment, greet visitors, and correspond with customers
Route calls, take messages, provide general information, and direct visitors
Assist drivers at the check-in window
Cross-train in other administrative functions as needed
Work overtime as required by business needs

Requirements

What you’ll need

High school diploma or GED
1 year of experience in a customer service-related capacity
Ability to work in unregulated warehouse temperatures during warmer and colder months
Intermediate computer skills
Proficiency with Microsoft Office applications
Knowledge of WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills for verifying product quantities, counting inventory, and related duties
Strong attention to detail and accuracy
Ability to perform duties with minimal supervision or guidance
Ability to multitask
Effective communication skills
Ability to adapt to change and thrive in a fast-paced work environment
Ability to lift, carry, push, or pull 21–50 pounds
Ability to bend, walk, stand, reach above shoulder, reach outward, squat, or kneel
Preferred: 1–3 years of warehouse/logistics support experience
Preferred: 2–3 years of customer service-related experience

Benefits

Comp & perks

Benefits offerings are available through the DSV Benefits Showcase, with eligibility, coverage options, and plan details varying by location and division
Overtime may be mandatory or voluntary, as dictated by business needs
Cross-training in other administrative staff functions to support associate development