Customer Service Agent

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 10/30/2026full-timeNew Berlin • Wisconsin • United StatesJunior💰 $22 - $26 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing orders, inquiries, and complaints while ensuring accuracy in shipping and receiving processes. Proficient in using WMS and MS Office applications to maintain records and generate reports.

Highest-signal resume keywords

Customer Service ExperienceWMS FunctionsMS Office ProficiencyAttention To DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory ManagementMathematical SkillsData EntryShipping And Receiving Accuracy

Soft Skills

Ability To Multi-TaskAdaptabilityStrong Attention To DetailEffective Communication

Tools & Technologies

WMSMS Office Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer OrdersShipping DocumentsWork OrdersCustomer InquiriesInventory Counts

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers about merchandise activity
Follow up with departments to ensure service standards are met
Verify customers and assure proper account invoicing
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, inventory management, and dissatisfaction
Act as liaison between warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Maintain shipping and receiving data and records
Reconcile receiving and shipping counts with packing lists, purchase orders, and picking documents
Prepare customer service reports as required by supervisors
Assist in resolving discrepancies
Enter and verify customer order, shipment, receipt, inventory, and adjustment data
Maintain order paperwork and files
Answer phones, operate office machines and computers, greet visitors, and correspond with customers
Route calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
Cross-train in other administrative functions and work overtime as dictated by business needs

Requirements

What you’ll need

High school diploma or GED
1 year experience in a Customer Service-related capacity
Ability to work in unregulated warehouse temperatures ranging from mild to moderate in warmer and colder months
Intermediate computer skills
Proficiency with MS Office applications
WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills for verifying product quantities, counting inventory, and related duties
Strong attention to detail and accuracy
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Effective communication skills
Ability to adapt to change and thrive in a stimulating, fast-paced work environment
Ability to lift, carry, push, and pull 21–50 pounds
Ability to bend, walk, stand, reach above shoulder, reach outward, squat, or kneel

Benefits

Comp & perks

Benefits offerings, including eligibility and coverage options, available through the DSV Benefits Showcase
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunity protections