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Customer Service Agent
DSV - Global Transport and Logistics. Respond to customer inquiries via phone, email, or in-person visits .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and attention to detail. Proficient in utilizing warehouse management systems and customer relationship management software to enhance customer experience and operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceWarehouse Management Systems (WMS)Customer Relationship Management (CRM) SoftwareProblem-Solving SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Entry AccuracyOrder ProcessingInventory ManagementShipping CoordinationCustomer Feedback Analysis
Soft Skills
Interpersonal SkillsMultitasking AbilityConflict ResolutionAttention to DetailTime Management
Tools & Technologies
Microsoft Office SuiteWMS SoftwareCRM Software
Certifications & Qualifications
Customer Service Certification
Industry Keywords
LogisticsTransportationSupply Chain ManagementWarehouse Operations
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, or in-person visits
- Provide information regarding order status, inventory availability, and shipping schedules
- Investigate and resolve customer complaints, concerns, and discrepancies
- Collaborate with internal teams to address customer issues
- Assist with placing orders, tracking shipments, and processing returns or exchanges
- Enter orders accurately and ensure fulfillment according to customer specifications
- Maintain records of customer interactions, transactions, and inquiries
- Generate reports and summaries to track customer service metrics and performance
- Identify root causes of customer issues and implement preventive solutions
- Proactively address potential problems to ensure a seamless customer experience
- Develop understanding of DSV's warehouse services, capabilities, and offerings
- Educate customers on product features, benefits, and value propositions
- Coordinate customer orders and requests with warehouse operations, logistics, and sales teams
- Communicate customer feedback and insights for continuous improvement
- Exceed customer expectations and build strong customer relationships
- Solicit customer feedback and implement satisfaction improvements
Requirements
What you’ll need- Some college coursework or a degree in business administration, logistics, or a related field is preferred
- 2-3 years of experience in customer service roles, preferably in transportation, logistics, or warehousing
- Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous
- Strong interpersonal and communication skills, both verbal and written
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
- Problem-solving and conflict resolution skills
- Attention to detail and accuracy in data entry and record-keeping
- Familiarity with Microsoft Office suite (Word, Excel, Outlook)
- Experience in warehouse or logistics operations is preferred
- Knowledge of transportation and supply chain management concepts is preferred
- Certification or training in customer service or related areas is preferred
- Fluent in English (oral and written)
- Proficient in using computer systems, including WMS and CRM software
- Familiarity with Microsoft Office suite and other business software applications
Benefits
Comp & perks- Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
- Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws
- Equal employment opportunity and special assistance or accommodation during the hiring process