Customer Service Agent

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 11/5/2026full-timeManassas • Virginia • United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on accuracy and attention to detail in processing orders and managing inventory. Proficient in communication and collaboration across departments to ensure exceptional service delivery.

Highest-signal resume keywords

Customer Service ExperienceWMS FunctionsMS Office ProficiencyAttention To DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementMathematical SkillsData EntryShipping And Receiving Accuracy

Soft Skills

Ability To Multi-TaskAdaptabilityStrong Attention To DetailMinimal SupervisionEffective Communication

Tools & Technologies

WMSMS Office Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer OrdersShipping DocumentsWork OrdersInvoicingWarehouse Operations

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information required for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers about merchandise activity
Follow up with departments to ensure service standards are met
Verify customers and assure proper account invoicing
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, and inventory management
Liaise between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Maintain shipping and receiving data and records
Reconcile receiving and shipping counts with packing lists, purchase orders, and picking documents
Prepare customer service reports and assist in resolving discrepancies
Enter and verify customer order, shipment, receipt, inventory, and adjustment data
Maintain order paperwork and corresponding files
Answer phones, operate office machines and computers, greet visitors, and correspond with customers
Route calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
Cross-train in administrative staff functions and work overtime as required by the business

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED)
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills to verify product quantities, count inventory, and perform related duties
Strong attention to detail and accuracy
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Effective communication skills
Ability to adapt to change and thrive in a stimulating, fast-paced work environment
Ability to lift/carry and push/pull 21–50 pounds
Ability to reach above shoulder, reach outward, squat, or kneel
Ability to walk and stand constantly, bend frequently, and sit/handle/finger occasionally

Benefits

Comp & perks

Base pay of $19.00-$20.50 hourly
Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division
Equal employment opportunity and reasonable accommodation support