Customer Service Agent

DSV - Global Transport and Logistics

. Provide professional, timely, and accurate responses to customer questions about services .

Posted 10/28/2026full-timeLithia Springs • United StatesJuniorMid-Level💰 $22 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by providing timely and accurate responses, maintaining service-request records, and resolving issues effectively. Proficient in monitoring performance metrics and contributing to process improvements while adhering to company policies and safety practices.

Highest-signal resume keywords

Customer ServiceInterpersonal SkillsAnalytical SkillsSupervisory ExperiencePerformance Metrics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryIssue ResolutionDatabase MaintenanceCall MonitoringQuality Assurance

Soft Skills

CommunicationProblem-SolvingTeam LeadershipAdaptabilityPresentation Skills

Tools & Technologies

Internal SystemsAutomatic Call Distribution

Certifications & Qualifications

Bachelor's Degree or EquivalentBackground ChecksDrug and Alcohol Tests

Industry Keywords

Customer ExperienceService StandardsStandard Operating ProceduresEfficiency ImprovementCall Flow Management

About the role

Key responsibilities & impact

Provide professional, timely, and accurate responses to customer questions about services
Enter customer information into internal systems and maintain service-request records
Handle complaints according to client protocols and standard operating procedures
Research, document, and resolve customer service issues
Maintain databases related to call volumes and service trends
Flag recurring issues or patterns to leadership
Monitor personal productivity and meet performance metrics
Review automatic call distribution data to understand call flow and help reduce customer hold times
Participate in call monitoring sessions for quality assurance
Follow service standards, accuracy expectations, company policies, safety practices, and procedures
Contribute ideas to improve efficiency and customer experience
Participate in required training and maintain proficiency in processes and systems
Provide supervision or assign tasks to a unit or group of employees as required

Requirements

What you’ll need

Must pass required federal, state, local government, airport, or company background checks and clearances
Must pass required drug and alcohol tests
Exceptional interpersonal and analytical skills
Bachelor’s degree or equivalent strongly preferred
Generally preferred: 0–2 years of related supervisory experience
Ability to work within defined procedures and policies
Ability to interact with subordinates, outside customers, and functional peer groups at various management levels
Ability to conduct presentations of technical information concerning specific projects and schedules

Benefits

Comp & perks

DSV benefits offerings, including eligibility and coverage options (details vary by location and division)
Equal employment opportunity
Special assistance or accommodation during the hiring process