Customer Service Agent – Data Center

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 11/12/2026full-timeClarksville • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service, order processing, and inventory management while maintaining strong attention to detail and effective communication skills. Capable of utilizing WMS functions and MS Office applications to ensure accuracy and efficiency in operations.

Highest-signal resume keywords

Customer Service ExperienceWMS KnowledgeMS Office ProficiencyAttention To DetailEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory ManagementData EntryMathematical SkillsShipping And Receiving Accuracy

Soft Skills

Ability To MultitaskAdaptabilityAttention To DetailEffective Communication

Tools & Technologies

WMSMS Office Applications

Certifications & Qualifications

High School Diploma Or GED

Industry Keywords

Customer OrdersShipping DocumentsWork OrdersInventory CountsCustomer Inquiries

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers of shipment activity
Follow up with departments to ensure service standards are met
Verify customers and assure proper account invoicing
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints about work orders, invoicing, shipments, and inventory management
Act as liaison between warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Maintain shipping and receiving data and records
Reconcile receiving and shipping counts with packing lists, purchase orders, and picking documents
Prepare customer service reports and assist with resolving discrepancies
Enter and verify data for orders, shipments, receipts, inventories, and adjustments
Oversee order paperwork and maintain files
Answer phones, operate office machines and computers, greet visitors, and correspond with customers
Route calls, take messages, provide general information, and direct visitors
Assist drivers at the check-in window
Cross-train in other administrative functions as needed
Work overtime as dictated by business needs

Requirements

What you’ll need

High school diploma or general education degree (GED)
1 year experience in a customer service-related capacity
Intermediate computer skills
Proficiency with MS Office applications
Knowledge of WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills for verifying product quantities, counting inventory, and related duties
Strong attention to detail and accuracy
Ability to perform duties with minimal supervision or guidance
Ability to multitask
Effective communication skills
Ability to adapt to change and thrive in a stimulating, fast-paced work environment
Ability to work in unregulated warehouse temperatures during warmer and colder months
Ability to walk and stand constantly, bend frequently, and handle sitting and fingering occasionally
Ability to lift, carry, push, and pull 21–50 pounds
Ability to reach above shoulder, reach outward, squat, or kneel

Benefits

Comp & perks

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions
Opportunity to cross-train in other administrative staff functions to support associate development
Overtime opportunities, mandatory or voluntary, as dictated by business needs
Career growth and development opportunities
Inclusive and collaborative work environment