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Customer Service Agent, Imports
DSV - Global Transport and Logistics. Support European partners with enquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and attention to detail while managing bookings and enquiries related to UK import shipments. Proficient in communication and problem-solving, ensuring compliance with customs regulations and effective collaboration with internal departments.
Highest-signal resume keywords
Customer Service AdministrationAttention To DetailMS Office ProficiencyCustoms Regulations ComplianceProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProactiveOrganisedPunctualInquisitiveMotivatedExcellent Written CommunicationExcellent Verbal Communication
Tools & Technologies
DSV Order Management System
Certifications & Qualifications
Right-To-Work Checks5-Years’ Worth Of ReferencingCriminal Record Checks
Industry Keywords
UK Import ShipmentsCustomer BookingsFreight TransportationDelivery MonitoringCredit Management
About the role
Key responsibilities & impact- Support European partners with enquiries
- Manage bookings from UK-based customers
- Deal with day-to-day enquiries related to UK import shipments
- Investigate issues and liaise with internal DSV UK departments
- Communicate with customers, partners and internal departments via email and telephone
- Update and verify the DSV Order Management System with customer booking and customs details
- Liaise with operations and overseas offices to ensure customer commitments are delivered
- Monitor deliveries to ensure completion within agreed timelines
- Ensure collection consignments contain correct information
- Proactively solve problems with customers and colleagues
- Resolve credit management queries where necessary
- Perform general day-to-day administrative duties
- Report to the customer service supervisor
Requirements
What you’ll need- Experienced customer services administrator
- Proactive, organised and punctual
- Inquisitive and motivated
- Good attention to detail
- Excellent customer service skills
- Excellent written and verbal communication skills
- Proficient in the use of MS Office
- Understanding and compliance with customs regulations when transporting freight from Europe
- Successful candidates must undergo necessary right-to-work checks
- Certain sites require 5-years’ worth of referencing and criminal record checks
Benefits
Comp & perks- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
- Salary Sacrifice Cycle Scheme
- WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
- LifeWorks app for access to cashback and discounts on high street and online brands.
- Life Insurance, including access to expert probate support.
- Competitive Salary Package
- Opportunity to grow within a driven and successful company
- Opportunity to work closely with senior customs and business leaders
- Opportunity to contribute to transformation, automation, and AI initiatives