Customer Service Agent – Operations

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 10/16/2026full-timeFort Worth • Texas • United StatesJunior💰 $23 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication, attention to detail, and the ability to manage orders and inventory accurately. Proficient in using WMS and MS Office applications to support logistics and customer inquiries.

Highest-signal resume keywords

Customer Service ExperienceWMS FunctionsMS Office ProficiencyAttention To DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementData EntryMathematical SkillsShipping And ReceivingOrder ReconciliationCustomer Credit HandlingWork Order GenerationStock ReportingProblem Resolution

Soft Skills

AdaptabilityMulti-taskingAttention To DetailEffective CommunicationMinimal Supervision

Tools & Technologies

WMSMS Office ApplicationsOffice MachinesComputers

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceWarehouse OperationsLogistics SupportShipping And ReceivingOrder Fulfillment

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers about merchandise activity
Follow up with departments to ensure service standards are met
Verify customers and assure proper account invoicing
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints about work orders, invoicing, shipments, and inventory
Act as liaison between warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure shipping and receiving documents are accurate
Maintain shipping and receiving data and records
Reconcile receiving and shipping counts with purchase orders, packing lists, and picking documents
Prepare customer service reports as required by supervisors
Assist in resolving discrepancies
Enter and verify data for orders, shipments, receipts, inventories, and adjustments
Maintain order paperwork and corresponding files
Answer phones, operate office machines and computers, greet customers and visitors, and correspond with customers
Route calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
Cross-train in administrative functions and work overtime as required by the business

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED)
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills to verify product quantities, count inventory, or perform related duties
Strong attention to detail and accuracy
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Effective communication skills
Ability to adapt to change and thrive in a fast-paced work environment
Ability to lift, carry, and push/pull 21–50 pounds
Preferred: 1–3 years warehouse/logistics support experience
Preferred: 2–3 years’ experience in a Customer Service-related capacity