Customer Service Agent – OTS Hunter

DSV - Global Transport and Logistics

. Build rapport and trust with clients by delivering exceptional service .

Posted 9/16/2026full-timeHouston • Texas • United StatesJunior💰 $25 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and attention to detail in data cleaning, validation, and reporting. Proficient in customer service operations, with effective communication and collaboration abilities to support client needs and operational objectives.

Highest-signal resume keywords

Customer Service ExperienceData AnalysisProficiency in ExcelReport DevelopmentCollaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CleaningData ValidationData StandardizationBasic Data InterpretationReport DevelopmentExcel ProficiencyPivot TablesFormulasChartsData Visualization

Soft Skills

Clear CommunicationAttention to DetailTime ManagementOrganizational SkillsProblem-Solving Mindset

Tools & Technologies

MS OfficePower BITableauSQL

Certifications & Qualifications

Google Data AnalyticsMicrosoft Power BI

Industry Keywords

Customer ServiceLogisticsSupply Chain ManagementOperational DataPerformance Metrics

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Build rapport and trust with clients by delivering exceptional service
Support critical operational customer service functions
Review orders accurately and provide timely shipping and receiving information
Collect, organize, and analyze customer and operational data
Deliver accurate reports and support customer service requests
Develop and maintain reports and dashboards for daily operations and customer service performance
Clean, validate, and standardize data to ensure accuracy and reliability
Collaborate with operations, IT, and customers on reporting and customer service needs
Support ad-hoc data requests, customer inquiries, and analysis requests
Meet company objectives for performance, safety, and quality
Comply with corporate and site-specific policies

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED)
1-3 years’ experience in a Customer Service-related capacity
Bachelor’s degree in Logistics and Supply Chain Management, Business or related field (preferred but not required)
Relevant certifications such as Google Data Analytics, Microsoft Power BI, or SQL are a plus
Intermediate computer skills
Proficient with MS Office
Proficiency in Excel, including pivot tables, formulas, and charts
Ability to perform basic data interpretation and analysis
Understanding of data cleaning, validation, and standardization
Familiarity with data visualization tools such as Power BI or Tableau (preferred but not required)
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills
Clear and effective communication skills
Strong analytical and problem-solving mindset
Strong attention to detail and accuracy
Effective time management and ability to work with minimal supervision
Strong organizational skills and ability to manage multiple priorities
Ability to adapt to change and work in a fast-paced environment
Strong collaboration skills
Ability to work in unregulated warehouse temperatures
Ability to work mandatory or voluntary overtime as required
Ability to lift, carry, and push/pull 21–50 pounds
Must wear PPE, including composite or steel-toe shoes and a safety vest

Benefits

Comp & perks

Base pay range of $24.96–$31.20 hourly
Benefits offerings; eligibility, coverage options, and plan details vary by location and division
Equal employment opportunity and reasonable accommodation support