Customer Service Agent, Shipping and Receiving Clerk

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 9/25/2026full-timeChester • Virginia • United StatesJunior💰 $49,920 per yearWebsite

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers of merchandise activity
Follow up with other departments to ensure service standards are met
Verify customers and ensure proper account invoicing
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints regarding work orders, invoicing, shipments, inventory management, and customer dissatisfaction
Liaise between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Gather and maintain shipping and receiving data and records
Verify receiving counts against packing lists and purchase orders, and shipping counts against picking documents
Prepare customer service reports as required by supervisors
Assist in resolving discrepancies
Enter and verify data for customer orders, shipments, receipts, physical inventories, and adjustments
Oversee order paperwork and maintain corresponding files
Answer phone calls, operate office machines and computers, greet customers and visitors, and correspond with customers
Route calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
Cross-train in other administrative functions
Work overtime as dictated by business needs

Requirements

What you’ll need

High school diploma or GED
1 year of experience in a customer service-related capacity
Ability to work in unregulated warehouse temperatures during warmer and colder months
Intermediate computer skills
Proficiency with MS Office applications
Knowledge of WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills for verifying product quantities, counting inventory, and related duties
Strong attention to detail and accuracy
Ability to complete tasks in a timely manner
Ability to perform duties with minimal supervision or guidance
Ability to multitask
Effective communication skills
Ability to adapt to change and thrive in a fast-paced work environment
Ability to lift, carry, push, and pull 21–50 pounds
Ability to reach above the shoulder, reach outward, squat, or kneel

Benefits

Comp & perks

Base pay of $49,920.00 annually
Equal employment opportunity employer
Special assistance or accommodation available during the hiring process