Customer Service Agent – Warehouse A Shift, M-F 6:00am-2:30pm

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 9/24/2026full-timeClarksville • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy and attention to detail in order processing, inventory management, and communication. Proficient in using WMS and MS Office applications to support efficient operations in a warehouse environment.

Highest-signal resume keywords

Customer Service ExperienceWMS FunctionsMS Office ProficiencyAttention to DetailEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory ManagementData EntryMathematical SkillsShipping and ReceivingDocument VerificationCustomer Order VerificationReport GenerationProblem ResolutionCross-Training

Soft Skills

AdaptabilityMulti-TaskingAttention to DetailEffective CommunicationAbility to Work Independently

Tools & Technologies

WMSMS Office ApplicationsOffice MachinesShipping Software

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ServiceWarehouse OperationsLogistics SupportOrder FulfillmentShipping and Receiving

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information required for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers about merchandise activity
Follow up with other departments to ensure service standards are met
Verify customers as required for proper invoicing
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, and inventory management
Act as liaison between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Gather and maintain shipping and receiving data and records
Verify receiving counts against packing lists and purchase orders and shipping counts against picking documents
Prepare customer service reports as required by supervisors
Assist in resolving discrepancies
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, and adjustments
Oversee order paperwork and maintain corresponding files
Answer phone calls, operate office machines and computers, greet customers and visitors, and correspond with customers
Route incoming calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
Cross-train in other administrative functions as needed
Work overtime as dictated by business needs

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED)
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
English (reading, writing, verbal)
Business writing proficiency
Intermediate level mathematical skills to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products
Strong attention to detail accuracy and accomplish job task in a timely manner
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Effective communication skills
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment
Ability to lift/carry and push/pull 21–50 pounds
Must be able to bend, walk, stand, reach above shoulder, reach outward, squat, or kneel
1–3 years warehouse/logistics support experience (preferred)
2–3 years’ experience in Customer Service-related capacity (preferred)

Benefits

Comp & perks

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws