Customer Service Agent, Warehouse, C Shift

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 9/18/2026full-timeClarksville • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy and attention to detail in order processing, inventory management, and communication. Proficient in using WMS and MS Office applications to support efficient operations in a warehouse environment.

Highest-signal resume keywords

Customer Service ExperienceWMS Functions KnowledgeMS Office ProficiencyAttention to DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementData EntryMathematical SkillsShipping and Receiving Accuracy

Soft Skills

AdaptabilityMultitaskingTimelinessProblem Solving

Tools & Technologies

WMSMS Office Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Warehouse OperationsLogistics SupportCustomer InvoicingShipping DocumentsOrder Paperwork

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information required for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers of merchandise activity
Follow up with other departments to ensure service standards are met
Verify customers and ensure proper account invoicing
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, inventory management, and dissatisfaction
Act as liaison between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Maintain shipping and receiving data and records
Reconcile receiving counts with packing lists and purchase orders and shipping counts with picking documents
Prepare customer service reports as required by supervisors
Assist in resolving discrepancies
Enter and verify data regarding orders, shipments, receipts, physical inventories, and adjustments
Oversee order paperwork and maintain corresponding files
Answer phone calls, operate office machines and computers, greet visitors, and correspond with customers
Route calls, take messages, provide general information, and direct visitors
Assist drivers at the check-in window
Cross-train in other administrative functions as needed
Work overtime as dictated by business needs
No supervisory responsibilities

Requirements

What you’ll need

High school diploma or general education degree (GED)
1 year experience in a Customer Service-related capacity
Ability to work in unregulated warehouse temperatures during warmer and colder months
Intermediate computer skills
Proficiency with MS Office Applications
WMS functions knowledge
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills for verifying quantities, counting inventory, and related duties
Strong attention to detail and accuracy
Ability to complete tasks in a timely manner
Ability to perform duties with minimal supervision or guidance
Ability to multitask
Effective communication skills
Ability to adapt to change and thrive in a fast-paced work environment
Ability to lift, carry, push, and pull 21–50 pounds
Ability to bend, walk, stand, reach above shoulder, reach outward, squat, or kneel
Preferred: 1–3 years warehouse/logistics support experience
Preferred: 2–3 years’ experience in a Customer Service-related capacity

Benefits

Comp & perks

Benefits offerings, eligibility, coverage options, and plan details available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunity protections