Customer Service Agent – Warehouse D Shift

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 9/24/2026full-timeClarksville • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy in order processing, inventory management, and effective communication. Proficient in utilizing WMS and MS Office applications to support operational efficiency and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceWMS FunctionsMS Office ProficiencyAttention to DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementMathematical SkillsData EntryShipping and Receiving Accuracy

Soft Skills

AdaptabilityMulti-taskingTimelinessProblem SolvingInterpersonal Skills

Tools & Technologies

WMSMS Office Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer OrdersShipping DocumentsWork OrdersWarehouse OperationsLogistics Support

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information required for customer work orders
Check orders for special requests
Expedite and trace orders, and notify customers about merchandise activity
Follow up with departments to ensure service standards are met
Verify customers and assure proper invoicing of accounts
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints regarding work orders, invoicing, shipments, and inventory management
Act as liaison between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Maintain shipping and receiving data and records
Reconcile receiving counts with packing lists and purchase orders, and shipping counts with picking documents
Prepare customer service reports as required by supervisors
Assist in resolving discrepancies
Enter and verify customer orders, shipments, receipts, physical inventories, and adjustments
Oversee order paperwork and maintain corresponding files
Answer phones, operate office machines and computers, greet visitors, and correspond with customers
Route incoming calls, take messages, provide general information, and direct visitors
Assist drivers at the check-in window
Cross-train in other administrative functions
Work overtime as dictated by business needs

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED)
1 year experience in Customer Service-related capacity
Must be able to work in unregulated warehouse temperatures during warmer and colder months
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills for verifying product quantities, counting inventory, and related duties
Strong attention to detail and accuracy
Ability to accomplish job tasks in a timely manner
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Effective communication skills
Ability to adapt to change and thrive in a stimulating, fast-paced work environment
Ability to lift/carry and push/pull 21–50 pounds
Ability to bend, walk, stand, reach above shoulder, reach outward, squat, or kneel
Preferred: 1–3 years warehouse/logistics support experience
Preferred: 2–3 years’ experience in Customer Service-related capacity

Benefits

Comp & perks

Benefits offerings, eligibility, coverage options, and plan details available through the DSV Benefits Showcase; benefits, programs, and eligibility may vary by location and division
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunity