Customer Service Agent – Warehouse – E Shift

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 9/18/2026full-timeClarksville • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on order processing, inventory management, and effective communication. Proficient in using WMS and MS Office applications to ensure accurate documentation and reporting.

Highest-signal resume keywords

Customer Service ExperienceWMS KnowledgeMS Office ProficiencyAttention to DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementMathematical SkillsData EntryShipping and Receiving Documentation

Soft Skills

Attention to DetailMultitaskingAdaptabilityTimelinessMinimal Supervision

Tools & Technologies

WMSMS Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer OrdersShippingReceivingWarehouse OperationsLogistics Support

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from the WMS
Run stock reports to check product availability
Generate paperwork and information required for customer work orders
Check orders for special requests and expedite orders as necessary
Trace orders and notify customers about merchandise activity
Follow up with departments to ensure service standards are met
Verify customers and ensure proper account invoicing
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, and inventory management
Liaise between the warehouse and customers regarding account administration, invoicing, and credit changes
Ensure shipping and receiving documents are accurate
Maintain shipping and receiving data and records
Reconcile receiving counts with packing lists and purchase orders, and shipping counts with picking documents
Prepare customer service reports as required by supervisors
Assist in resolving discrepancies
Enter and verify customer orders, shipments, receipts, physical inventories, and adjustments
Oversee order paperwork and maintain corresponding files
Answer phones, operate office machines and computers, greet visitors, and correspond with customers
Route telephone calls, take messages, provide general information, and direct visitors
Assist drivers at the check-in window
Cross-train in other administrative functions as needed
Work mandatory or voluntary overtime according to business needs

Requirements

What you’ll need

High school diploma or GED required
1 year of experience in a customer service-related capacity
Ability to work in unregulated warehouse temperatures ranging from mild to moderate during warmer and colder months
Intermediate computer skills
Proficiency with MS Office applications
Knowledge of WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills for verifying product quantities, counting inventory, and related duties
Strong attention to detail and accuracy
Ability to complete tasks in a timely manner
Ability to perform duties with minimal supervision or guidance
Ability to multitask
Effective communication skills
Ability to adapt to change and thrive in a fast-paced work environment
Ability to lift, carry, push, and pull 21–50 pounds
Ability to reach above shoulder, reach outward, squat, or kneel
Preferred: 1–3 years of warehouse/logistics support experience
Preferred: 2–3 years of customer service-related experience

Benefits

Comp & perks

Benefits offerings are available through the DSV Benefits Showcase; eligibility, coverage options, and plan details vary by location and division
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunity