Customer Service Manager

DSV - Global Transport and Logistics

. Manage and build client relationships at the site level .

Posted 9/24/2026full-timeLancaster • Texas • United StatesJuniorMid-Level💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing customer service teams and logistics operations, with a focus on continuous improvement, client relationship management, and financial oversight. Proficient in logistics services, including order management and cost optimization, while ensuring compliance with industry standards.

Highest-signal resume keywords

Leadership ExperienceLogistics Service ManagementCustomer Service ExcellenceFinancial Mathematics SkillsSupply Chain Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ServicesOrder ManagementMovement SchedulingCustoms BrokerageCost OptimizationWarehouse Management SystemsAccounting SkillsP&L ManagementBudget PreparationSupply Chain Management

Soft Skills

Team LeadershipCoachingCommunicationProblem-SolvingEmployee Development

Tools & Technologies

MS Office Applications

Industry Keywords

LogisticsDistributionCustomer ServiceOperational PerformanceKPI Targets

About the role

Key responsibilities & impact

Manage and build client relationships at the site level
Oversee inbound, picking, packing, value-added logistics, and outbound processes
Communicate operational performance with clients and internal stakeholders while meeting client SOPs
Oversee Team Leaders and lead, develop, and coach 10–15 employees
Deploy and improve policies and procedures
Work with Operations Manager and site leaders to meet service levels and KPI targets
Handle high-priority escalation calls and coordinate multiple teams and departments
Conduct staff meetings and plan continuous improvement
Provide guidance and assign tasks to Customer Service staff
Foster career development, best practices, and employee morale
Escalate consistent issues to the General Manager
Monitor logistics process changes and manage disruptions with clients and stakeholders
Coordinate the Customer Service team with other internal teams
Calculate production costs and provide input for invoice creation and annual budgets
Set up and maintain process flows and work instructions
Maintain internal and external communications regarding escalations, customer visits, customer needs, complaints, status updates, quality, and commercial topics
Manage exceptional operational customer challenges and requests
Organize Operational Review Meetings and Business Review Meetings with key customers
Participate in contract discussions and negotiations
Supervise qualitative and quantitative execution and initiate corrective actions
Coordinate Customer Service department staffing and conduct performance reviews
Perform other duties as required

Requirements

What you’ll need

High School diploma or GED required
2 years’ experience in a leadership role involving customer service, or equivalent combination of education and work experience
Experience as a Logistics Service Provider Department Manager
Complete understanding of logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and industry-specific requirements
Basic knowledge of WMS (Warehouse Management Systems)
Proficiency in MS Office applications
English language fluency
Intermediate to advanced accounting and financial mathematics skills related to managing a P&L and preparing site/operational budgets
General understanding of supply chain management and logistics
Must be able to travel by plane and automobile
4-Year College Degree preferred; equivalent experience or combination of education and experience considered
Prefer 5 years’ experience in a leadership role in logistics/distribution/supply chain environment
Multi-language knowledge preferred

Benefits

Comp & perks

Base pay range of $100,000.00–$110,000.00 annually
Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Reasonable accommodations may be made for individuals with disabilities
Equal employment opportunity protections