Customer Service Representative

DSV - Global Transport and Logistics

. Manage all administrative and planning activities for the customer .

Posted 10/23/2026full-timeHaps • NetherlandsJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong logistics management capabilities, including order processing, stakeholder communication, and proactive problem-solving. Proficient in using systems like Excel and PowerPoint to support administrative tasks and planning activities.

Highest-signal resume keywords

Logistics ManagementOrder ProcessingStakeholder CommunicationExcel ProficiencyEnglish Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LogisticsOrder ManagementPlanningAdministrationExcelPowerPoint

Soft Skills

AssertivenessSolution-Oriented MindsetProactive CommunicationTeam Collaboration

Certifications & Qualifications

Driving Licence

Industry Keywords

Customer ServiceOperations Planning

About the role

Key responsibilities & impact

Manage all administrative and planning activities for the customer
Ensure order information is accurately recorded in the system
Monitor order progress and manage logistics department planning
Inform the client in a timely manner
Monitor and prioritise orders
Align with the warehouse, customer and other stakeholders on planning, progress and changes
Allocate and process orders
Monitor cut-off times and handle reports and administration in company systems
Communicate proactively via email and phone, mainly in English
Collaborate with a team of 5 to 6 colleagues

Requirements

What you’ll need

At least 2 years of experience within logistics, for example as an operations planner or customer service agent
Good command of the English language, both spoken and written; Dutch is a plus
Experience with systems or the ability to learn them quickly, including Excel and PowerPoint
Assertive, solution-oriented mindset and ability to think outside the box
Availability to work 40 hours per week fully on site in Haps
Working from home is not possible
Driving licence required due to the accessibility of the location

Benefits

Comp & perks

28 vacation days per year
8% holiday allowance
Access to knowledge and training through DSV Academy and external training programmes
Close-knit team where professionalism and job enjoyment come together
Challenging job in an international environment