Customer Service Representative

DSV - Global Transport and Logistics

. Build rapport and trust with clients by consistently delivering exceptional service .

Posted 9/22/2026full-timePooler • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy in order processing, inventory management, and effective communication. Proficient in Microsoft Office and WMS functions, ensuring seamless coordination between departments and clients.

Highest-signal resume keywords

Customer Service ExperienceWMS KnowledgeMicrosoft Office ProficiencyAttention to DetailEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory ManagementData EntryMathematical SkillsShipping and Receiving Accuracy

Soft Skills

MultitaskingAdaptabilityAttention to DetailProblem-SolvingInterpersonal Skills

Tools & Technologies

WMSMicrosoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer OrdersShipping DocumentsWarehouse LogisticsInvoicingProduct Availability

About the role

Key responsibilities & impact

Build rapport and trust with clients by consistently delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information required for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers about merchandise activity
Coordinate with other departments to ensure service standards are met
Verify customers and assure proper invoicing of accounts
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints regarding work orders, invoicing, shipments, and inventory management
Liaise between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Maintain shipping and receiving data and records
Reconcile receiving and shipping counts with packing lists, purchase orders, and picking documents
Prepare customer service reports and assist in resolving discrepancies
Enter and verify data for orders, shipments, receipts, inventories, and adjustments
Maintain order paperwork and corresponding files
Answer phone calls, operate office equipment, greet visitors, and correspond with customers
Route calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
Cross-train in other administrative functions and work overtime as required by business needs

Requirements

What you’ll need

High school diploma or GED
1 year of experience in a customer service-related capacity
Ability to work in unregulated warehouse temperatures ranging from mild to moderate during warmer and colder months
Intermediate computer skills
Proficiency with Microsoft Office applications
Knowledge of WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills for verifying product quantities and counting inventory
Strong attention to detail and accuracy
Ability to perform duties with minimal supervision or guidance
Ability to multitask
Effective communication skills
Ability to adapt to change and thrive in a stimulating, fast-paced work environment
Ability to lift, carry, and push/pull 21–50 pounds
Preferred: 1–3 years of warehouse/logistics support experience
Preferred: 2–3 years of customer service-related experience

Benefits

Comp & perks

Benefits offerings available through the DSV Benefits Showcase, with eligibility, coverage options, and plan details varying by location and division
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunity protections