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Customer Service Representative – 1st Shift
DSV - Global Transport and Logistics. Respond to customer inquiries via phone, email, or the Customer Service Database .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while adhering to safety policies and guidelines. Proficient in inventory management and warehouse processes, ensuring accurate stock checks and communication with customers and warehouse departments.
Highest-signal resume keywords
Customer ServiceInventory ManagementTroubleshootingEffective CommunicationSafety Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementStock ChecksTroubleshootingOrder Status CommunicationIssue Resolution
Soft Skills
Effective CommunicationProblem Solving
Tools & Technologies
Customer Service Database
Industry Keywords
Warehouse ProcessesSafety PoliciesDelivery Coordination
About the role
Key responsibilities & impact- Respond to customer inquiries via phone, email, or the Customer Service Database
- Validate customer issues through physical stock checks and system tools
- Troubleshoot problems and provide resolutions based on findings
- Assist with inventory management, stock checks, and inventory record corrections
- Follow safety policies and guidelines in the warehouse
- Develop knowledge of warehouse processes and inventory
- Communicate order status, delivery inquiries, and issue resolutions to customers
- Deliver products to customers using designated vehicles when needed
- Coordinate with warehouse departments to expedite processes and resolve customer issues
Requirements
What you’ll need- Ability to respond to customer inquiries via phone, email, or the Customer Service Database
- Ability to perform physical stock checks and use system tools to troubleshoot and resolve customer issues
- Ability to assist with inventory management and correct inventory records
- Adherence to safety policies and guidelines
- Good understanding of warehouse processes and inventory
- Ability to communicate order status, delivery information, and issue resolution to customers
- Ability to use designated vehicles to deliver products to customers as needed
- Ability to communicate effectively with warehouse departments
- Availability for the 1st shift schedule, 5:00am–1:30pm