Customer Service Representative, 1st Shift

DSV - Global Transport and Logistics

. Maintain positive customer relationships and excellent customer service experiences .

Posted 9/29/2026full-timeWichita • Kansas • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively communicating with customers regarding order status and issue resolution while maintaining positive relationships. Proficient in inventory management and warehouse processes, ensuring accurate stock checks and adherence to safety policies.

Highest-signal resume keywords

Customer ServiceInventory ManagementEffective CommunicationSafety Policy AdherenceWarehouse Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementStock ChecksIssue ResolutionTroubleshootingCustomer Service Database

Soft Skills

Problem SolvingInterpersonal SkillsEfficiency

Tools & Technologies

System ToolsDesignated Vehicles

Industry Keywords

Warehouse ProcessesSafety GuidelinesCustomer Inquiries

About the role

Key responsibilities & impact

Maintain positive customer relationships and excellent customer service experiences
Assist customers with inquiries and resolve issues efficiently
Coordinate with warehouse teams to meet customer needs
Answer customer queries via phone, email, or the Customer Service Database
Use physical stock checks and system tools to validate issues, troubleshoot problems, and provide resolutions
Assist in managing inventory levels, conducting stock checks, and correcting inventory records
Adhere to safety policies and guidelines in the warehouse
Develop knowledge of warehouse processes and inventory
Communicate order status, delivery inquiries, and issue resolution to customers
Deliver products to customers using designated vehicles as needed
Communicate with warehouse departments to expedite processes and resolve customer issues

Requirements

What you’ll need

Ability to answer customer queries via phone, email, or the Customer Service Database
Ability to use physical stock checks and system tools to validate issues and troubleshoot problems
Ability to assist with inventory management, stock checks, and correcting inventory records
Adherence to Safety Policy and Guidelines
Good understanding of warehouse processes and inventory
Ability to communicate with customers regarding order status, delivery inquiries, and issue resolution
Ability to utilize designated vehicles to deliver product to customers as needed
Ability to communicate effectively with warehouse departments
Compensation may be determined by relevant experience, skills, education, certifications, and geographic location