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DSV - Global Transport and Logistics

Customer Service Representative, Automotive

DSV - Global Transport and Logistics

. Processing customer inquiries .

Posted 10/5/2026full-timeKornwestheim • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in freight forwarding and logistics, with strong communication skills and proficiency in both German and English. Capable of efficiently processing customer inquiries, managing orders, and preparing transport documentation.

Highest-signal resume keywords
Freight ForwardingLogistics ServicesGerman Language SkillsEnglish Language SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingTransport Document PreparationClaims ProcessingInventory ChecksDelivery Scheduling
Soft Skills
Strong Communication SkillsConfident Manner
Certifications & Qualifications
Completed Training as a Freight Forwarding and Logistics Services Clerk

About the role

Key responsibilities & impact
  • Processing customer inquiries
  • Monitoring the correct handling of orders
  • Preparing all necessary transport documents
  • Processing claims and returns
  • Reviewing inventory checks
  • Scheduling delivery appointments
  • Organizing special transports

Requirements

What you’ll need
  • Very good German language skills
  • Good English language skills
  • Completed training as a freight forwarding and logistics services clerk
  • Strong communication skills and a confident manner
  • Good knowledge of standard Microsoft Office applications
  • Complete application documents

Benefits

Comp & perks
  • Employer-sponsored savings benefits
  • Company pension plan
  • Employee discounts
  • DSV employee card with a monthly net allowance
  • Company bike leasing program
  • Anniversary bonuses
  • Supplementary health insurance (depending on division)
  • Computer glasses
  • Group accident insurance
  • Comprehensive onboarding with an individual onboarding plan
  • Great, dedicated, and motivated team
  • Flat organizational structures and an open working environment
  • Varied responsibilities with considerable decision-making authority
  • Modern workplace
  • Transparent flextime policy
  • Option to work remotely
  • Regular professional development courses and training
  • E-learning programs
  • Talents@DSV and other employee development programs
  • Tailored professional development programs