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Customer Service Representative
DSV - Global Transport and Logistics. Build rapport and trust with clients by consistently delivering exceptional service .
About the role
Key responsibilities & impact- Build rapport and trust with clients by consistently delivering exceptional service
- Process and input customer orders
- Run and print shipments from WMS
- Run stock reports to check product availability
- Generate paperwork and information required for customer work orders
- Check orders for special requests
- Expedite and trace orders, and notify customers of merchandise activity
- Follow up with departments to ensure service standards are met
- Verify customer accounts for proper invoicing
- Handle returned merchandise and ensure proper customer credit
- Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, and inventory management
- Liaise between the warehouse and customers regarding account administration, and between the office and customers regarding invoicing and credit changes
- Ensure accuracy of receiving and shipping documents
- Gather and maintain shipping and receiving data and records
- Reconcile receiving counts with packing lists and purchase orders, and shipping counts with picking documents
- Prepare customer service reports as required by supervisors
- Assist in resolving discrepancies
- Enter and verify data for customer orders, shipments, receipts, physical inventories, and adjustments
- Maintain order paperwork and corresponding files
- Answer phones, operate office machines and computers, greet visitors, and correspond with customers
- Route calls, take messages, provide general information, direct visitors, and assist drivers at the check-in window
- Cross-train in other administrative functions as needed
- Work overtime as dictated by business needs
Requirements
What you’ll need- High school diploma or general education degree (GED)
- 1 year experience in a Customer Service-related capacity
- Ability to work in unregulated warehouse temperatures during warmer and colder months
- Intermediate computer skills
- Proficiency with MS Office Applications
- WMS functions knowledge
- English reading, writing, and verbal skills
- Business writing proficiency
- Intermediate mathematical skills for verifying product quantities, counting inventory, and related duties
- Strong attention to detail and accuracy
- Ability to complete tasks in a timely manner
- Ability to perform duties with minimal supervision or guidance
- Ability to multitask
- Effective communication skills
- Ability to adapt to change and work in a stimulating, fast-paced environment
- Ability to walk and stand constantly, bend frequently, and lift/carry/push/pull 21–50 pounds
- 1–3 years of warehouse/logistics support experience preferred
- 2–3 years of Customer Service-related experience preferred
Benefits
Comp & perks- Medical insurance
- Prescription insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible spending accounts (FSAs)
- Health savings accounts (HSAs) for eligible plans
- Short- and long-term disability coverage
- Wellness resources
- Employee Assistance Program (EAP) services
- DSV 401(k) plan with company matching contributions of up to 5%
- Paid time off programs
- Paid company holidays