Customer Service Specialist

DSV - Global Transport and Logistics

. Serve as the main point of contact for customers .

Posted 10/5/2026full-timeHapert • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics management, including coordinating shipments, maintaining accurate records, and resolving customer queries. Strong communication skills and a practical problem-solving approach are essential for effective collaboration with customers and colleagues.

Highest-signal resume keywords

Logistics ExperienceCustomer ServiceWarehouse Management SystemClear Communication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementShipment CoordinationStock Level MonitoringGoods Receipt and DispatchRecord Keeping

Soft Skills

Clear CommunicationOrganizational SkillsCustomer LiaisonPractical Problem-Solving

Tools & Technologies

Warehouse Management System

Certifications & Qualifications

VOG ScreeningVGB Screening

Industry Keywords

Sea FreightRoad TransportExpress ShipmentsInternational LogisticsCustomer Queries

About the role

Key responsibilities & impact

Serve as the main point of contact for customers
Maintain daily contact with customers, international colleagues, carriers and internal departments regarding sea freight, road transport and express shipments
Organise and monitor inbound and outbound shipments to and from the warehouse
Ensure accurate goods receipt and dispatch
Monitor stock levels and maintain accurate records in the warehouse management system
Resolve customer queries, discrepancies and operational challenges
Coordinate shipments and operations with carriers and colleagues
Keep customers informed and ensure reliable logistics services for international key accounts

Requirements

What you’ll need

Experience in a logistics environment, preferably in a customer service role
Good command of English
Clear communication skills
Practical approach to solving problems
Ability to stay organised and liaise effectively with customers and colleagues
Availability to work 40 hours per week
Willingness to undergo VOG and VGB screening

Benefits

Comp & perks

28 days of annual leave
5% annual gratuity
8% holiday allowance
Option to work from home for up to 1 day per week after the induction period
Opportunities to develop skills through courses and training
Career progression within DSV
Dedicated, well-equipped gym
Gross monthly salary reflecting knowledge and experience