Customer Service Specialist

DSV - Global Transport and Logistics

. Perform all work falling under the customer service department in accordance with the employer’s quality-system descriptions .

Posted 10/15/2026full-timeStrečno • SlovakiaJuniorMid-Level💰 €1,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service operations, including order management, complaint resolution, and service quality improvement. Proficient in advanced Microsoft Office applications and possesses strong communication skills in both English and Polish.

Highest-signal resume keywords

Customer Service ManagementOrder ManagementAdvanced Microsoft Excel SkillsAdvanced Business Correspondence SkillsLogistics Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced Microsoft Word SkillsAdvanced Microsoft Outlook SkillsAdvanced Internet SkillsInvoicing SkillsAnalytical ThinkingOrder ProcessingKPI ProcessingCross-SellingUp-SellingDelivery Management

Soft Skills

Good Organizational SkillsCommunication SkillsActive Approach to WorkFlexibilityStress Resistance

Certifications & Qualifications

Category B Driving Licence

Industry Keywords

LogisticsCustomer Feedback CollectionCommercial ContractsDangerous-Goods TransportCustoms Matters

About the role

Key responsibilities & impact

Perform all work falling under the customer service department in accordance with the employer’s quality-system descriptions
Follow legal provisions and internal work instructions
Use and safeguard assigned technical equipment professionally
Work effectively and maintain a positive attitude
Participate actively in order-management agendas and priorities while maintaining coverage with colleagues
Use internal and external business contacts to improve commercial results and workflow
Identify opportunities to improve service quality and department processes
Participate in training new employees
Regularly check work inputs and outputs to minimize and prevent errors or losses
Explain issues concerning missing, rejected, or delivery-impeded shipments and answer delivery-date questions
Advise customers on DSV Road products, including insurance, dangerous-goods transport, and customs matters
Process customer requests to change or update orders, including delivery terms, addresses, shipment parameters, and cancellations
Advise customers on DSV Road | connect and educate them on digital services such as ePOD, label printing, reports, and overviews
Respond to requests concerning existing and new commercial contracts
Respond to pricing requests, prepare and send quotations, and forward orders for further processing
Support customer feedback collection when road-transport service quality is not met
Perform cross-selling and up-selling, collaborate with the sales department, and identify sales-lead potential
Check the return of delivery notes
Perform tasks related to additional services, such as second delivery, special transport, rejected shipments, and carrying-in services
Receive and process customer complaints; direct customers to eClaim for lost or damaged shipment claims
Process KPIs and other customer reports
Perform additional responsibilities listed in the Customer Service department job description
Complete duties on time and to the required quality
Represent DSV professionally and protect the employer’s reputation
Perform duties as instructed by the supervisor

Requirements

What you’ll need

Secondary education with school-leaving examination, post-secondary/higher professional education, or first-cycle university education
English language at intermediate level (B2)
Advanced business correspondence skills
Advanced invoicing skills
Advanced Microsoft Excel skills
Advanced Microsoft Outlook skills
Advanced Microsoft Word skills
Advanced Internet skills
Category B driving licence
2 years of experience
Active approach to work, loyalty, responsibility, precision, flexibility, good organizational and communication skills, computer skills, analytical thinking, and stress resistance
Active written and spoken knowledge of Polish
Active written and spoken knowledge of English
Several years of experience in a similar logistics position is a major advantage

Benefits

Comp & perks

Interesting and demanding work in a stable multinational company
Dynamic team
Opportunities for personal and professional growth
Training
Varied social program