Customer Service Specialist

DSV - Global Transport and Logistics

. Deliver excellent customer service by managing freight forwarding activities from booking through to final delivery .

Posted 9/22/2026full-timeNaas • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing freight forwarding activities, ensuring timely communication and operational efficiency while maintaining high standards of customer service. Proficient in utilizing IT systems and Microsoft Excel for data management and reporting.

Highest-signal resume keywords

Freight Forwarding ExperienceCustomer Service ExcellenceMicrosoft Excel ProficiencyProblem-Solving SkillsTransport Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Booking ManagementInvoicing AccuracyCost InputtingKPI CreationNon-Conformance Reporting

Soft Skills

Strong Communication SkillsOrganizational SkillsMultitasking AbilityAttention to DetailResilience Under Pressure

Tools & Technologies

TMS (Transport Management System)Cargolink/WebcostMicrosoft WordMicrosoft Outlook

Certifications & Qualifications

Right-to-Work Checks5-Years Background Checks

Industry Keywords

Freight ForwardingTransport IndustryOperational EfficiencyCustomer CommitmentsVolume Trends

About the role

Key responsibilities & impact

Deliver excellent customer service by managing freight forwarding activities from booking through to final delivery
Provide timely and effective communication with customers and internal departments via email and telephone
Accurately receive and enter bookings into the company’s TMS
Ensure consignments are promptly directed to the appropriate department
Liaise with operations teams and overseas offices to ensure customer commitments are met
Monitor shipments to ensure deliveries are completed within agreed timelines
Proactively resolve issues with customers and colleagues
Produce accurate and timely invoicing
Input costs into internal systems
Provide Proof of Delivery documentation as required
Prepare and submit quotations in line with procedures
Create and maintain KPIs using company systems and Microsoft Excel
Complete non-conformance reporting when required
Support day-to-day administrative activities
Monitor volume trends and escalate significant changes to management
Drive operational efficiency and continuous improvement

Requirements

What you’ll need

Customer-focused, with a strong commitment to delivering excellent service
Positive and resilient, with the ability to prioritise and work under pressure
Reliable, organised, and able to multitask effectively with strong problem-solving skills
High attention to detail, with strong accuracy and numeracy skills
Proficient in IT systems, including Microsoft Word, Excel, and Outlook
Experience with Cargolink/Webcost advantageous
Strong verbal and written communication skills, with a professional and courteous telephone manner
Experience in a freight forwarding environment with a solid understanding of the transport industry
Successful candidates must undergo necessary right-to-work checks
Certain sites require 5-years’ worth of referencing and background checks

Benefits

Comp & perks

Competitive Salary Package
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme
Employee counselling, for support with physical and mental wellbeing
Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
Opportunity to be a part of and grow within a driven and successful company
Access to employee benefits