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Customer Service Specialist
DSV - Global Transport and Logistics. Liaise with customers for order bookings .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer liaison and order management, ensuring effective communication and resolution of issues while managing shipment logistics and documentation. Proficient in utilizing Transport Management Systems for data input and reporting on customer KPIs.
Highest-signal resume keywords
Customer LiaisonCargo Movement MonitoringTransport Management System InputCustoms Declarations AssistanceKPI Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order BookingCargo Movement MonitoringTruck ArrangementCustoms DeclarationsLoading and Unloading ExecutionShipment Document PreparationDatabase Movement Computation
Soft Skills
Effective CommunicationOwnership of Customer IssuesProblem-Solving
Tools & Technologies
Transport Management System
Industry Keywords
Customer SOPsQBRsShipment Movement Updates
About the role
Key responsibilities & impact- Liaise with customers for order bookings
- Act as the single point of contact for assigned customers
- Monitor cargo movement locally and cross-border
- Plan bookings by arranging trucks with DSV’s own fleet or vendors
- Assist with customer-requested requirements, such as customs declarations
- Ensure loading and unloading activities are executed without escalation
- Inform and regularly update customers on shipment movement
- Communicate with customers daily via email and phone, fulfill requests, and follow their SOPs
- Take ownership of customer issues and escalations
- Manage, update, and review customer KPIs and reports
- Attend customer meetings, QBRs, and inquiries
- Input Transport Management System data for shipments
- Compute movement information in the database
- Prepare and compile shipment documents for billing
Requirements
What you’ll need- Full-time availability
- Ability to liaise with customers for order bookings and serve as the single point of contact for assigned customers
- Ability to monitor local and cross-border cargo movement
- Ability to plan bookings and arrange trucks with owned fleet or vendors
- Ability to assist with customer-requested requirements, including customs declarations
- Ability to ensure loading and unloading activities are executed without escalation
- Ability to communicate with customers daily via email and phone and follow customer SOPs
- Ability to take ownership of customer issues and escalations
- Ability to manage, update, and review customer KPIs and reports
- Ability to attend customer meetings, QBRs, and inquiries
- Ability to input shipment data into a Transport Management System
- Ability to compute movement information in a database
- Ability to prepare and compile shipment documents for billing